Astghik Manukyan

1. Conducting CDD/EDD for New and Current Customers:

1.1. Conducting due diligence on prospective and existing clients by utilizing internal and external sources and advanced KYC software

1.2. Collecting and verifying customer information to confirm their identity, based on officially issued documents provided such as ID cards, passports, and other equivalent documents.

1.3. Assessing the risks involved and forming a customer risk profile based on appropriate risk exposures such as their business activities, geographic location, and other risks associated therewith.

1.4. Analyzing the financial documents in detail to guarantee the continuation of business relationships and to calculate trade limits.

1.5. Conducting multilayered and enhanced due diligence on high-risk customers, including revealing, and analyzing the sources of their funds and wealth.

1.6. Conducting sanction screening of prospective and existing clients against UN, OFAC, EU UK and other applicable international sanctions lists. Conducting thorough investigations of complaints to understand the issues and identify resolutions.

2. Monitoring Business Relations and Transactions

2.1. Monitoring business relationship and transactions for unusual or suspicious activity that may indicate money laundering or other illegal activities. Integrating and implementing advanced software and analytical tools/typologies to identify patterns and red flags in transactions.

2.2. Investigating flagged transactions or business relationships to determine if further action is needed. When necessary, discussing with the customer service staff or relevant employee having provided an internal signal the issue of recognizing as suspicious, suspending, refusing, terminating, or freezing a transaction or a business relationship.

• Performed thorough assessments of compliance to guarantee strict obedience to corresponding laws and regulations within the cryptocurrency industry
• Evaluated and scrutinized the controls and procedures of Virtual Asset Service Providers (VASPs) to determine their suitability for licensing and operational readiness.
• Carryed out meticulous examinations of VASPs' policies, procedures, and documentation to identify any gaps or deficiencies in compliance measures.
• Generated comprehensive compliance reports that summarize findings, recommendations, and areas requiring improvement.
• Provided guidance and support to VASPs in implementing necessary controls and procedures to effectively meet regulatory standards.
• Conducted risk assessments to identify potential compliance risks and assisting in the development of strategies to mitigate these risks.

• Analyzed data for trends and patterns with attention on sales deal velocity and financial risk mitigation;
• Translated complex data to simple explanations to effectively communicate with non-technical professionals;
• Supported the development of accurate data and analytics for the Sales department;
• Helped to design and manage the policies and protocols to protect the company and accelerate deal velocity;
• Conducted ad-hoc analysis and problem-solving to secure relevant information and identify critical issues;
• Designed and implemented standardized reports, leading to extra insights into business performance;
• Independently managed projects driving solutions for the business growth;
• Assessed accuracy of system data and expeditiously facilitated necessary adjustments.

• Gathered raw data from cross functional departments and external sources to
  facilitate its interpretation;
• Analyzed data, with due consideration for the influence of missing information,
  plus confounding and extraneous variables;
• Reported on insights obtained, which could be utilized to upgrade business
  strategies, cost cut and process optimization;
• Consulted on areas of uncertainty to promote optimal use of ideas derived from
  data;
• Created and updated data sets that evolve in tandem with our business's needs,
  Implemented data integrity checks to reconcile its smooth flow at different layers
  of the system;
• Was responsible for complex transaction report checking to ensure adherence to
  reporting and tax requirements.
• Delivered insightful analysis and made data-driven recommendations to support business strategy and commercial decision-making.
• Worked to identify improvements to existing reporting to meet information demands from users.
• Applied advanced Excel skills to manage data.

• Undertook the implementation of Client portfolio updates and maintenance, Daily
  and monthly reconciliations, ensuring smooth data processing;
• Handled account set up and reconstruction of portfolios including capital gains and tax calculation;
• Administered International transactions, trades of fixed interest assets, stock
  transfers, withdrawals, redemptions, and fund transfer requests;
• Checked and analyzed the performance of portfolios with the help of quarterly
  and yearly reports;
• Provided functional support to third parties, ensuring uninterrupted and timely
  implementation and performance of financial transactions;
• Periodically tested new features on the system and provided constructive
  feedback to IT teams;
• Was responsible for constant updates concerning possible system upgrades and optimizations.

• Analyzed transaction reports and monitored money collection processes.
  Negotiated, and planned forward deals periodically;
• Monitored account activities on daily basis and controlled cash flows in multiple
  banks in Eastern Europe and Middle East;
• Created managerial accounting reports,
  Composed and analyzed detailed FX reports for different local currencies on
  monthly basis;
• Worked in a multilingual environment, communicating with more than 20 banks
  and MTOs worldwide;
• Tracked DAU, MAU;
• Participated in development of new features for money transfer application (Wizdraw).

• Handled customer complaints with empathy and composure;
• Answered calls, responded to emails, and spoke with clients face-to-face;
• Processed a range of documentation and entered information into databases.

• Performed market research using different tools;
• Created and conducted surveys in different industries;
• Analyzed the results of the surveys;
• Created marketing campaigns based on the results.