DEBORAH AJAKOUR ARHIN
Yerevan
Summary
Dedicated Housekeeping Aide with a proven track record at Bitlis Hotel, excelling in customer service and efficient cleaning techniques. Enhanced guest satisfaction through meticulous attention to detail and effective communication. Skilled in chemical handling and waste disposal, consistently maintaining high standards of cleanliness and safety in all areas.
Overview
3
3
years of professional experience
Work History
Housekeeping Aide
Bitlis Hotel
10.2023 - 09.2024
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Trained other staff members by physically demonstrating complex tasks.
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
Housekeeping Aide
Felinger Hotel
03.2023 - 09.2023
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Dusted and polished surfaces to achieve attractive shine.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Prepared rooms with top-notch standards every time.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Removed soiled sheets, washcloths and towels.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
Housekeeping Aide
Kumasi Metropolitan Hotel
02.2022 - 04.2023
- Ensured cleanliness and sanitation of guest rooms and common areas.
- Managed laundry services, including sorting, washing, and folding linens.
- Assisted in inventory management of cleaning supplies and materials.
- Responded promptly to guest requests for additional amenities or services.
- Collaborated with team members to maintain high standards of cleanliness.
- Conducted routine inspections to uphold quality assurance standards.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented time-efficient cleaning methods to enhance operational productivity.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Education
High School Diploma -
Potsin T.I Armadiah Senior High School
Cape Coast-Ghana06-2021
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Health and safety compliance
- Bathroom cleaning
- Laundry skills
- Cleaning techniques
- Dusting techniques
- Waste disposal
- Stain removal
- Window washing
- Kitchen cleaning
- Carpet cleaning
- Odor control
- Upholstery care
- Polishing surfaces
Languages
English
Full Professional
Timeline
Housekeeping Aide
Bitlis Hotel
10.2023 - 09.2024
Housekeeping Aide
Felinger Hotel
03.2023 - 09.2023
Housekeeping Aide
Kumasi Metropolitan Hotel
02.2022 - 04.2023
High School Diploma -
Potsin T.I Armadiah Senior High School