Mohammad Farhat
Amman
Summary
Finance-knowledgeable and Certified Zendesk Customer Service Professional with over 3 years and half of proven experience in banking and customer care roles. Skilled in resolving complex client issues, managing digital communication channels, and maintaining high service standards. Demonstrates strong interpersonal and analytical abilities, combining active listening with a clear, results-driven communication style. Adept at using CRM systems and supporting transactions across global platforms, ensuring seamless, high-quality customer experiences that drive long-term client satisfaction and loyalty. Experienced in global customer support operations within a fast-paced, multicultural environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Global Customer Care Representative
Arab Bank
Amman
06.2022 - Current
- Managed customer complaints and resolved issues in a timely manner.
- Oversaw warranty counseling process to manage expense controls.
- Promoted available products and services to customers during service, account management and order calls.
- Kept customer and system account information accurate and current to support timely resolutions for concerns
Accountant
AL_Basha cafe & rest
Perth
03.2020 - 08.2020
- Maintained accurate financial records for daily transactions at AL_Basha cafe & rest.
- Managed payroll processing and ensured timely employee payments.
Customer Care Representative
Royal invest Real Estate
Amman
01.2019 - 01.2020
- Managed inbound and outbound client communications via phone, email, and messaging platforms.
- Assisted potential buyers and tenants by providing detailed information about available properties.
- Maintained a client relationship management (CRM) system to track leads, manage client data, and monitor follow-up tasks to ensure customer satisfaction and lead conversion.
- Handled tenant and owner complaints and concerns professionally, ensuring swift resolution and maintaining positive client relations
Marketing Associate
Nabil food industries
Amman
01.2016 - 01.2019
- Collaborated with cross-functional teams on branding initiatives.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Collaborated with product development teams to ensure marketing alignment.
- Assisted in organizing and participating in industry events and trade shows.
Education
81 Out of 100 - Academic English Course
Edith Cowan College
Perth, Australia01.2021
Bachelor's Degree - Finance
Al-Balqaa Applied University
Jordan - Amman01-2018
Skills
- Customer service
- CRM management
- Problem solving
- Credit card payment processing
- Budget management
- Communication skills
Certification
- Zendesk Customer Service Certificate
- Code of Conduct Training – Jordanian Banks (AB Standard)
- Data Analysis Course - In Progress
Accomplishments
- Consistently ranked among the Top 5 Employees at Arab Bank for outstanding customer experience delivery and 98% satisfaction performance.
Timeline
Senior Global Customer Care Representative
Arab Bank
06.2022 - Current
Accountant
AL_Basha cafe & rest
03.2020 - 08.2020
Customer Care Representative
Royal invest Real Estate
01.2019 - 01.2020
Marketing Associate
Nabil food industries
01.2016 - 01.2019
81 Out of 100 - Academic English Course
Edith Cowan College
Bachelor's Degree - Finance
Al-Balqaa Applied University