Yazan Al-Shanteer

• Handled customer inquiries and requests through phone, email, and in person, ensuring high guest satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed reservations, modifications, and cancellations with accuracy and professionalism.
• Resolved guest complaints effectively, turning challenges into positive experiences.
• Coordinated with internal departments (reservations, front office, housekeeping) to ensure smooth service delivery.
• Promoted hotel services and offers, contributing to higher customer retention and upselling.
• Collected and analyzed customer feedback to recommend service improvements.
• Assisted in training and guiding new employees on service standards and communication techniques.

Key Achievements:

• Improved customer satisfaction scores by ensuring faster response and personalized service.
• Recognized by management for professionalism and handling VIP clients effectively.