Yahya Abutair
Customer Service Specialist
Amman
Summary
Dynamic customer service professional with a proven track record at Cosco for Food Manufacturing, excelling in problem-solving and effective communication. Skilled in managing customer relationships and cash handling, I consistently resolved issues and enhanced customer satisfaction, contributing to a seamless shopping experience. Committed to delivering exceptional service under pressure.
Overview
3
3
years of professional experience
Work History
Cosco for Food Manufacturing
Customer Service Representative
06.2023 - 06.2025
- Provided customer support via phone, email, and social media platforms regarding food products.
- Managed customer complaints and resolved issues related to products and shipments.
- Delivered accurate information about the company’s products, their ingredients, and pricing.
- Followed up with customers to ensure satisfaction and resolution of any concerns.
- Trained new employees on customer service standards and effective communication.
- Coordinated with the sales department to ensure the efficient delivery of promotional offers and discounts to customer
Masa Al-Quds Supermarket
Cashier
08.2022 - 05.2023
- Managed cash register operations, processed payments, and handled cash transactions accurately.
- Assisted customers with their purchases, answered inquiries, and provided excellent customer service.
- Ensured the proper scanning of items and provided correct change to customers.
- Maintained the cleanliness and organization of the checkout area.
- Collaborated with the store team to ensure the smooth operation of daily activities and promotions.
- Ensured compliance with company policies and procedures while handling customer transactions.
Education
Software Engineering -
Isra'a Unviesity
Amman, Jordan 04.2001 -
Skills
- Effective Communication: Excellent verbal and written communication skills
- Problem-Solving: Skilled at identifying issues and offering swift, effective solutions
- Time Management: Ability to handle multiple tasks efficiently
- Active Listening: Attentively listening to customer needs and providing appropriate responses
- Customer Relationship Management: Building and maintaining strong customer relationships
- Teamwork: Collaborating effectively with various teams to achieve company goals
- Pressure Management: Capable of working under pressure while maintaining service quality
- Cash Handling: Proficient in managing cash transactions, processing payments, and ensuring accuracy
Timeline
Cosco for Food Manufacturing
Customer Service Representative
06.2023 - 06.2025
Masa Al-Quds Supermarket
Cashier
08.2022 - 05.2023
Software Engineering -
Isra'a Unviesity
04.2001 -
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