Wesam Alomari
Dubai
Summary
Highly motivated individual who is holding diploma degree of Hotel management certified by Luminus Technical University College, a professional use of Microsoft office applications. Capable at managing high pressure situations and negotiating peaceful outcomes despite complex cultural barriers. Very good language skills and high proficient in the use of technology. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Experts (IQOS)
Khalaf Stores, Superbrands
Amman
06.2024 - 06.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
Sales Man (Airport)
Munir Sukhtian group
07.2022 - 05.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Front Area Supervisor
Aldaya'a restaurant
Amman
12.2021 - 06.2022
- Supervised daily operations across multiple retail locations, ensuring optimal efficiency.
- Coordinated staff schedules and assignments to align with business requirements.
- Monitored inventory levels and processed orders to maintain adequate stock.
- Provided performance feedback and coaching to enhance employee development.
- Trained and motivated employees, fostering professional skill advancement.
- Developed process improvements that reduced production costs and increased overall efficiency.
Supervisor cashier
City Star Mall
01.2021 - 12.2021
- Supervised cashiers to ensure efficient customer transactions and service.
- Managed cash register operations and maintained accurate cash drawer balances.
- Resolved customer complaints and provided effective solutions promptly.
- Monitored inventory levels and coordinated with management for restocking needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Shift leader
Regency palace
11.2019 - 03.2020
- Supervised daily operations and managed team performance during shifts.
- Trained new staff on customer service and operational procedures.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Education
High Diploma - Hospitality Administration And Management
Luminus Technical University College
Amman,Jordan02.2019
Skills
- Leadership
- Decision Making
- Team Building
- Time Management
- Adaptable to the changeful working envier
- Proficiency in all areas of Microsoft Office
- Communication Skills
- Problem resolution
- Customer service
- Inventory management
- Sales strategies
- Sales forecasting
- Relationship building
- Problem-solving
- Public speaking
Languages
- Arabic
- English
Certification
- Global Solutions Sustainability Challenge (AREX), Jan 2018 - Aug 2018
- Career student (Luminus Technical University College), Dec 2018 - Feb 2019
- Study skills at (Luminus Technical University College ), Dec 2018 - Feb 2019
- Food safety and HACCP (Luminus Technical University College), Oct 2017 - Jan 2019
- Training of trainers (Luminus Technical University College), Apr 2017 - Feb 2019
References
References available upon request.
Timeline
Sales Experts (IQOS)
Khalaf Stores, Superbrands
06.2024 - 06.2025
Sales Man (Airport)
Munir Sukhtian group
07.2022 - 05.2024
Front Area Supervisor
Aldaya'a restaurant
12.2021 - 06.2022
Supervisor cashier
City Star Mall
01.2021 - 12.2021
Shift leader
Regency palace
11.2019 - 03.2020
High Diploma - Hospitality Administration And Management
Luminus Technical University College
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