VICTORYA GRIGORYAN
Yerevan
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Assitant
U. S. Department of Justice ICITAP Mission
01.2021 - 01.2024
- Communicated and collaborated with diverse teams to establish and maintain educational standards
- Coordinated and facilitated Training of Trainers (TOT) sessions, empowering trainers with the knowledge and skills required to deliver high-quality educational programs
- Oversaw the planning, execution, and evaluation of various training initiatives, including the development of training materials, scheduling sessions, and assessing outcomes
- Conducted regular meetings and briefings to provide updates, gather feedback, and ensure continuous improvement in program implementation
- Monitored and reported on program progress.
- Prepared written and formatted documents and reports.
- Facilitated training sessions for new staff and volunteers, ensuring a high level of program delivery.
Customer Service Representative
Haybay Online Shop
01.2017 - 01.2019
- Maintained a deep understanding of company products, services, and policies to effectively address customer concerns and provide accurate information
- Escalated complex issues to appropriate departments, collaborating with internal teams to ensure timely and effective resolution
- Monitored and analyzed customer feedback to identify trends and areas for improvement, contributing to the enhancement of customer support processes and procedures
- Contributed to the creation and maintenance of support documentation, FAQs, and knowledge base articles to assist customers and streamline support efforts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Bachelor of Oriental Studies -
Yerevan State University
Yerevan, Armenia01.2020
Arabic Language And Literature
The University of Jordan
Amman, Jordan01.2019
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
Languages
Armenian
English
Russian
Arabic
Certification
- ICITAP CRM Project Management Training - May 31, 2023
- Instructor Development Course, U.S. Department of Justice - January 2023
Timeline
Program Assitant
U. S. Department of Justice ICITAP Mission
01.2021 - 01.2024
Customer Service Representative
Haybay Online Shop
01.2017 - 01.2019
Bachelor of Oriental Studies -
Yerevan State University
Arabic Language And Literature
The University of Jordan
Similar Profiles
Thomas CHOATEThomas CHOATE
Director, Investigations and Law Enforcement Development at International Justice Mission (IJM)Director, Investigations and Law Enforcement Development at International Justice Mission (IJM)
Nithaniyal NagNithaniyal Nag
Senior Program Manager at International Justice MissionSenior Program Manager at International Justice Mission
Chamaiporn PeungmaiChamaiporn Peungmai
Senior Crime Research and Analysis at International Justice MissionSenior Crime Research and Analysis at International Justice Mission