Vahe Tumanyan
Senior Product Analyst at ServiceTitan
Yerevan
Summary
Data-driven and business-savvy Product/Data Analyst with over a 6 years of experience driving product decisions through actionable insight and helping decision-makers with aggressive intelligence. Expert in transforming complex data from different sources into clear narratives or user stories that optimize user experience, increase customer retention and guide strategic product development.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Senior Product Analyst
ServiceTitan
05.2025 - Current
- Own customer-reported bug triage, prioritization, monitoring adherence to SLAs and reporting on the exceeding reasons at a broader product area level.
- Drive the Customer Release Preview process at a broader product area level, guide the junior team members on the testing best practices, identify the defects and move forward with creating the bugs and stories.
- Drive the customer-reported enhancement opportunity triage process at a broader product area level, present the pain points of the customers due to the lack of the respective features to support decision-making.
- Collect, clean, and analyze data from various sources to extract meaningful insights and trends related to product performance, user behavior, and market dynamics. Utilize statistical techniques and data visualization tools to present findings in a clear and actionable manner.
- Analyze user interactions and behaviors within the product to identify patterns, user segments, and areas for improvement. Provide recommendations to enhance user engagement, conversion rates, and overall user experience.
- Develop and maintain performance dashboards and reports, define, monitor and report on key performance indicators (KPIs) and metrics that measure the success of the product. Identify anomalies or deviations and investigate root causes to support decision-making.
- Run regular (mostly quarterly) Review Sessions at a broader product area level, identify significant findings, such as trends, anomalies, correlations, or performance metrics, that have potential implications for decision-making, provide actionable insights and convert those into actionable recommendations by suggesting specific steps or strategies that can be implemented. Rank recommendations based on their potential impact, feasibility and alignment with strategic goals.
- Offer mentorship and guidance to junior team-members, sharing expertise and promoting their professional growth.
Product Analyst II
ServiceTitan
03.2023 - 04.2025
- Conduct the product analysis process for series of related product areas
- Provide training and guidance to junior team members
- Explain trends across data sources, potential opportunities for growth, improvement or entirely new development
- Work collaboratively with product team members such as product managers, engineering, product designers and present the position of the customers
- Define success metrics and manage the performance analysis balancing quantitative and qualitative insights to conduct data-driven decisions
- Dive deep into the data to understand how user behavior changes with the evolution of the product strategy
Product Analyst I
ServiceTitan
06.2021 - 02.2023
- Assess escalations and feedback, from customers and internal stakeholders, effectively
- Manage communication of release and fix timelines to internal teams
- Collaborate with the QA team to prioritize product defects/bugs and provide guidance to the development team on expected behavior
- Measure and track the success of the product/feature launch through defined metrics
- Demo new features to prospects and customers, organize internal and external feedback, manage beta releases
- Perform user acceptance testing for new features and collaborate with the training team on documentation efforts
- Guide early-stage products from Alpha or Beta states to General Availability, providing implementation instructions and good fit criteria to Post-Sales organizations
Product Incident Manager
Digitain
11.2020 - 06.2021
- Accept and manage incident flow from A - Z, being the primary contact for customer care, and guaranty incidents solution within the SLA
- Work closely with PO, PM and Scrum Master to ensure stable work of the product and provide fast solutions to problems
- Provide initiative in mitigating impediments impacting successful team completion of release and sprint goals
- Help in product backlog preparation and requirement formation
- Test new and existing features and ensure 100% operation in production
- Contribute to the direction of agile development team and stakeholders throughout the project
- Prepare and present weekly/monthly statistics on incident flow, reasons (root cause of problems) and timing of resolutions, and work closely with PO for increasing quality of product
- Keep abreast with Agile/Scrum best practices and new trends
- Research and analyze market, user experience and work closely with PO on new features
- Follow the competitors and the industry
Project Manager
Digitain
12.2019 - 10.2020
- Elaborate Digitown Startup Hub marketing strategy roadmap and action plan
- Implement and monitor Digitown brand development process
- Implement partner research and identification for Digitown brand development materials
- Implement Partner research and process management for Digitain brand development
- Implement IT events research and organize participation as a sponsor for Digitain brand development
- Conduct partner documentation and contract negotiation management for Digitain and Digitown
Education
Doctor of Philosophy - PhD - Economics
Public Administration Academy of the Republic of Armenia
01.2019 - 01.2022
Master of Economics - Trade (Commerce)
French University of Armenia
01.2017 - 01.2019
Master of Business Administration - MBA - Marketing
Université Jean Moulin (Lyon III)
01.2017 - 01.2019
Bachelor of Economics - Trade (Commerce)
French University in Armenia
01.2013 - 01.2017
Bachelor of Business Administration - BBA - Marketing
Université Jean Moulin (Lyon III)
01.2014 - 01.2017
Skills
- SQL
- Tableau
- Data Analysis
- Qualitative Analysis
- Quantitative Analysis
- Time Management
- Problem Solving
- Organizational Effectiveness
Websites
Timeline
Senior Product Analyst
ServiceTitan
05.2025 - Current
Product Analyst II
ServiceTitan
03.2023 - 04.2025
Product Analyst I
ServiceTitan
06.2021 - 02.2023
Product Incident Manager
Digitain
11.2020 - 06.2021
Project Manager
Digitain
12.2019 - 10.2020
Doctor of Philosophy - PhD - Economics
Public Administration Academy of the Republic of Armenia
01.2019 - 01.2022
Master of Economics - Trade (Commerce)
French University of Armenia
01.2017 - 01.2019
Master of Business Administration - MBA - Marketing
Université Jean Moulin (Lyon III)
01.2017 - 01.2019
Bachelor of Business Administration - BBA - Marketing
Université Jean Moulin (Lyon III)
01.2014 - 01.2017
Bachelor of Economics - Trade (Commerce)
French University in Armenia
01.2013 - 01.2017
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