Overview
Work History
Education
Skills
Websites
Courses Certificates
Languages
Hobbies and Interests
Timeline
Generic

Tigran Tumanyan

Yerevan

Overview

3
3
years of professional experience

Work History

Technical Account Manager

Center for Research in Perspective Technologies
Armenia
01.2023 - Current
  • Receive and process incident tickets and service requests from company staff and worldwide partners
  • As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition first-level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department
  • Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements
  • Handle full information transfer regarding maintenance and technical works, keep contact between departments, and deliver corresponding information to the management and partners
  • Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments and management based on specific requirements
  • Keep up to date with all company products and maintain a high level of knowledge about in-house software, and procedures, instantly upgrade the skills regarding the changes in products and services.
  • Collaborate with internal teams such as engineering, marketing, and support to provide a comprehensive customer experience.
  • Develop strategic plans for onboarding new clients that included goal setting, timeline development, and resources required.

Operations Support Executive

Sportion
01.2021 - 01.2022
  • Cooperated with key stakeholders to define requirements and delivery milestones of new projects
  • Worked closely with the technical team to ensure that the requirements gathered were realistic and implementable
  • Created project planning and progress tracking and proactively communicated project status and risks to internal and external stakeholders
  • Provided technical, administrative, and operational support for assigned projects
  • Provided technical and product knowledge in support of system post-deployment activities to ensure customer satisfaction
  • Provided ongoing technical support and guidance to key customer accounts
  • Coordinate across all internal teams to ensure issue resolution is completed in a timely manner
  • Acted as the middleman to support the organization to ensure client escalations are resolved in due time
  • Frequently conducted and coordinated tactical operations reviews with client teams
  • Accurately replicated, identified, and documented software defects with an appropriate tracking system
  • Performed quarterly Business reviews and assisted in product training as needed.

Procurement Specialist

Hyatt Place Yerevan (Interarm-M)
10.2020 - 10.2021
  • Developed detailed sourcing and category plans to maximize the effectiveness of the procurement process
  • Assisted procurement manager in vendor selection, management and performance
  • Optimized stock management by liaising between vendors and managers to resolve product and delivery issues
  • Assisted Supported accurate inventory control by carefully checking new shipments, counting products, and following.
  • Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
  • Shortened delivery times by proposing new logistics structures and procedures.
  • Inspected and evaluated quality of purchased items to resolve shortcomings.
  • Managed inventory control, material control, accounting and supply reports.

Education

Bachelor's degree in international economics -

Armenian State University of Economics
01.2019

Skills

  • Python
  • SQL
  • Scrum
  • Kanban
  • Jira
  • Zendesk
  • Microsoft Office
  • Google Analytics

Courses Certificates

  • Business Development Group, Agile Project Management Essentials
  • Google Project Management, Professional Certificate

Languages

Armenian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1

Hobbies and Interests

Sports, Movies, Music, Car Manufacturing

Timeline

Technical Account Manager

Center for Research in Perspective Technologies
01.2023 - Current

Operations Support Executive

Sportion
01.2021 - 01.2022

Procurement Specialist

Hyatt Place Yerevan (Interarm-M)
10.2020 - 10.2021

Bachelor's degree in international economics -

Armenian State University of Economics

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Tigran Tumanyan