Thilo Thompson
Summary
Motivated professional with experience in construction, warehouse management, and sales. Adept at cultivating client relationships, meeting customer needs, and driving revenue growth. Proficient in leading teams, problem-solving, and delivering under tight deadlines. Committed to continuous learning and achieving excellence in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
ABC Retail Solutions
02.2023 - 08.2024
- Provided personalized product recommendations, leading to a 20% increase in sales.
- Managed inventory to ensure optimal stock levels and minimize shrinkage.
- Delivered excellent customer service, fostering long-term client relationships.
- Assisted in training new team members on sales strategies and customer interaction.
Warehouse Supervisor
All Nations Cannabis
08.2019 - 01.2022
- Oversaw daily shipping, receiving, and handling operations, ensuring seamless workflow.
- Increased productivity by implementing cross-training initiatives.
- Monitored inventory accuracy, resolving discrepancies proactively.
- Led safety meetings and enforced compliance with workplace regulations.
Business Development Representative
MapleCommerce Solutions
03.2018 - 12.2018
- Prospected and qualified B2B leads in the retail and e-commerce tech space
- Reached out via cold calls and email campaigns to business owners and purchasing managers
- Scheduled discovery calls for senior sales reps and provided lead context via HubSpot
- Collaborated with the marketing team to tailor outreach sequences based on seasonal trends
- Helped close deals with SMB clients across Ontario and British Columbia
- Contributed to a 35% increase in outbound conversion rate over 9 months
Sales Associate / SDR
RetailPro
09.2017 - 03.2018
- Provided product consultations and closed sales for retail clients in-store and via phone
- Conducted outbound calls to engage potential B2B wholesale partners across British Columbia
- Maintained and updated client database in CRM, tracked conversions and follow-ups
- Hit monthly sales targets consistently and ranked in the top 10% of the team
- Assisted in launching a seasonal promo campaign, leading to a 25% boost in customer interest
- Developed communication scripts and shared feedback with management for process improvement
Sales Development Representative
Net2phone Canada
05.2016 - 06.2017
- Conducted cold calls and outbound email outreach to generate qualified B2B leads in telecom and retail sectors
- Scheduled product demos with decision-makers in SMB companies across Canada
- Qualified both inbound and outbound leads based on ICP and market fit, working daily with Salesforce CRM
- Maintained detailed records of outreach and consistently met monthly KPIs for meetings booked
- Supported seasonal campaigns targeting retail clients and contributed to upsell strategies
- Worked in a fully remote, English-speaking environment with cross-functional collaboration
Batch Plant Operator
McNally/Aecon JVI
07.2014 - 12.2014
- Mixed grout for tunnel sealing and performed underground labor.
Education
High School Diploma -
HubSpot Academy
Sales Fundamentals Bootcamp03-2022
No Degree - Diploma in Retail Sales & Customer Communication
Udemy
Vancouver02-2021
High School Diploma -
George Brown College
Toronto02-2018
High School Diploma -
Kelowna Secondary School
Kelowna, BC06.2009
Skills
- Psychologically tuned communication – Strong ability to read each client's tone, priorities, and mindset, adjusting my approach accordingly to build trust and engagement
- Native-level written and spoken English – Confident, polished, and natural in all forms of business communication, including live calls, negotiations, and email correspondence
- Client-first attitude – I focus on understanding real needs, not pushing scripts I ask the right questions, listen closely, and guide conversations to win-win outcomes
- Persuasive & empathetic sales style – Mix of clarity, confidence, and human touch — no pressure tactics, just results-driven connection
- Objection handling & active listening – Skilled at turning hesitations into productive dialogue, helping clients feel heard and understood
Certification
- Boom Lift Certified | Reliable | 2022-09
- Ground Disturbance Level 2 | British Columbia | Valid through 2025-07
- Pipeline Construction Safety Training
- Fall Protection (2024)
- H2S
- First Aid Level 1
- CSO (Common Safety Orientation)
- TDG (Transportation of Dangerous Goods)
- WHMI
References
Available upon request.
Hobbies and Interests
Fitness, weightlifting, natural health, martial arts, self-improvement, healthy living, business, and inspiring others.
Timeline
Sales Associate
ABC Retail Solutions
02.2023 - 08.2024
Warehouse Supervisor
All Nations Cannabis
08.2019 - 01.2022
Business Development Representative
MapleCommerce Solutions
03.2018 - 12.2018
Sales Associate / SDR
RetailPro
09.2017 - 03.2018
Sales Development Representative
Net2phone Canada
05.2016 - 06.2017
Batch Plant Operator
McNally/Aecon JVI
07.2014 - 12.2014
High School Diploma -
HubSpot Academy
No Degree - Diploma in Retail Sales & Customer Communication
Udemy
High School Diploma -
George Brown College
High School Diploma -
Kelowna Secondary School
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