Tareq Kasabi
Amman
Summary
In my role, I prioritize fostering positive relationships with various stakeholders while overseeing the daily operations of the Operations department to ensure smooth functionality and communication. I handle budget development and procurement, aligning with policies, and document department procedures while conducting staff training. Furthermore, I oversee staff performance, contribute to staffing plans and career advancement strategies, enforce company policies, and manage the entire hiring process from selection to probation evaluation
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operation Manager
Wajeez LTD
Amman
01.2019 - 01.2023
- Managed daily operations of Operations department, prioritizing positive stakeholder relationships for effective functionality and communication
- Streamlined budget processes to ensure efficient financial management
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Operation and Fundraising Manager
TKIYET UM ALI-NGO
Amman
01.2015 - 01.2019
- Optimized operations and exceeded fundraising targets by leading a diverse team of professionals.
- Demonstrated strong leadership, fostered collaboration, and managed budgets
- Cultivated donor relationships and led contact center team, ensuring efficiency, quality, and continuous improvement.
- Managed online donation platform including website design updates, donation tracking.
- Collaborated closely with other departments to ensure alignment of fundraising activities with organizational objectives.
- Reviewed existing processes related to fundraising operations making recommendations for improvements when necessary.
- Conducted outreach efforts through cold calling, emailing prospects, attending networking events.
Operation and Customer Care Team Leader
Orange Telecom - Enterprise
Amman
01.2005 - 01.2013
- Effectively managed a team that consistently outperformed expectations in meeting performance targets and KPIs.
- I optimized operational processes for efficient customer inquiry handling and increased productivity and customer satisfaction by executing performance improvement plans and training programs
- Data-driven decision-making and strict quality control maintained service standards and improved client experiences
- I also built great customer relationships, cooperated cross-functionally, managed crises, and promoted a culture of continuous improvement while delivering insightful reports and resolving disagreements to satisfy and retain customers.
Education
Bachelor of Marketing Consumer behaviour -
Al-Zaytoonah University of Jordan
Skills
- Communication
- Team management
- Coaching and Training
- Project Management
- Digital Transformation
- Research and Reporting
- Technical Proficiency
- NGO's knowledge & skills
- Production
- Marketing
- Customer Service
- Performance reporting
- Data Analysis
- Customer Retention
- Process Improvement
- Business Development
Certification
- PMP
- PMD
- TOT
- Microsoft Power BI
- Contact centers management
References
- Samer Balqer, CEO, 00 962 796096090, TUA
- Mohammad Zatara, CEO, 00 962 795683311, Wajeez LTD
- Ashraf Hijazeen, Director, 00 962 777801463, Orange telecom
Timeline
Operation Manager
Wajeez LTD
01.2019 - 01.2023
Operation and Fundraising Manager
TKIYET UM ALI-NGO
01.2015 - 01.2019
Operation and Customer Care Team Leader
Orange Telecom - Enterprise
01.2005 - 01.2013
Bachelor of Marketing Consumer behaviour -
Al-Zaytoonah University of Jordan
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