Sylvia Avagyan
Yerevan
Summary
Motivated customer service professional with 3 years of experience enhancing customer satisfaction and retention through personalized support. Skilled at addressing client needs and resolving inquiries with efficiency and professionalism. Committed to strengthening customer experiences by optimizing processes and fostering positive interactions across all communication channels.
Overview
4
4
years of professional experience
Work History
System User Support Specialist
Capital Healthcare
01.2021 - 01.2022
- Handled 100+ customer interactions daily, ensuring high levels of satisfaction and timely resolution.
- Scheduled and managed [appointments/meetings] efficiently, maintaining a 99% accuracy rate.
- Collaborated with team members to enhance the customer service process, reducing call handling time
Billing coordinator
Capital Healthcare
01.2022 - 01.2023
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.
- Completed appeals of denied claims on patient bills.
Email Marketing specialist
TRIAD
01.2024 - Current
- Responded to customer inquiries via email campaigns, achieving an average engagement rate of 80-85% .
- Assisted in customer segmentation to provide personalized communication and better service.
- Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
Education
Bachelor's degree - Business Management
French University of Armenia: UFAR
Yerevan06-2024
Skills
- Effective Communication
- Effective Issue Resolution
- Dispute Resolution
- Organized Scheduling Skills
- Detail-Oriented Approach
- Proficient in MS Office
- Mailchimp Proficiency
- Salesforce Management Skills
Languages
Armenian
English
French
Russian
Spanish
Timeline
Email Marketing specialist
TRIAD
01.2024 - Current
Billing coordinator
Capital Healthcare
01.2022 - 01.2023
System User Support Specialist
Capital Healthcare
01.2021 - 01.2022
Bachelor's degree - Business Management
French University of Armenia: UFAR
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