Subhi Attari
Amman
Summary
Highly motivated and detail-oriented recent graduate with a passion for delivering outstanding customer experiences. Eager to apply strong communication, problem-solving, and interpersonal skills in a dynamic customer support role. With hands-on experience in customer service, team collaboration, and advocating for customer satisfaction, I aim to contribute to creating positive, impactful interactions that enhance customer loyalty and brand reputation. Seeking an entry-level customer experience role to leverage my skills and contribute to a team dedicated to excellence in service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Part-Time)
University Bookshop
10.2025 - Current
- Provide exceptional front-line customer service by responding to inquiries, assisting with product selection, and resolving customer complaints in a timely manner.
- Handle transactions efficiently using the cash register and payment systems, ensuring an accurate and seamless checkout process.
- Contribute to the store’s success by maintaining a high level of product knowledge and staying updated on new releases, promotions, and events.
- Assist in managing customer feedback through surveys and informal conversations, using insights to improve service and address any concerns.
- Support the training and onboarding of new staff members, sharing knowledge about store policies, customer service standards, and best practices.
- Organize book displays and assist in inventory management to ensure a well-stocked and visually appealing sales floor.
- Build lasting customer relationships through consistent communication, ensuring repeat business and customer loyalty.
- Maintain a clean and organized workspace, ensuring the store environment is welcoming to customers.
Intern
University Bookshop
06.2025 - 09.2025
- Assisted in daily operations, including managing inventory, stocking shelves, and organizing product displays to improve customer access to books and resources.
- Provided customer service support by helping customers find specific books, making recommendations based on their needs, and answering inquiries about products.
- Gained hands-on experience with sales transactions, including operating the cash register, handling returns, and maintaining accurate records.
- Assisted in conducting periodic stock checks to ensure the availability of in-demand items and identify popular trends.
- Participated in organizing promotional events and discounts, helping to attract more customers and increase sales.
- Improved interpersonal skills through daily customer interactions and developed a strong understanding of retail operations.
- Supported management by providing feedback on customer preferences and store layout, contributing to store improvements.
Delegate
Montessori MUN
04.2018 - 04.2018
- Represented a Bahrain at the Montessori MUN Arab League conference, focusing on regional political issues, including diplomacy, security, and economic development.
- Awarded "Best Delegate" for outstanding contributions, demonstrating strong diplomatic skills, negotiation tactics, and leadership qualities.
- Developed in-depth knowledge of the Arab League’s policies, as well as the political and economic dynamics of the Middle East.
- Collaborated with fellow delegates to propose resolutions on critical regional issues such as peacekeeping, human rights, and trade relations.
- Sharpened public speaking and presentation skills by addressing a large audience and engaging in formal debates with other delegates.
- Enhanced cross-cultural communication skills by working with peers from diverse backgrounds and understanding varying perspectives on regional challenges.
- Developed stronger research and analytical skills by preparing for the conference and gathering relevant information on assigned topics.
- Increased confidence in leadership, organization, and the ability to think critically under pressure during debates.
Volunteer Participant
WITNESS Program, Nablus
07.2017 - 08.2017
- Raised awareness about various social issues, such as human rights, gender equality, and economic inequality, to young adults in the community.
- Developed a deep understanding of societal injustices and the factors that lead to these issues, gaining insight into local and global challenges.
- Engaged in discussions and workshops to understand the impact of social justice and how to address systemic problems in society.
- Gained valuable knowledge about the rights and duties of individuals within a community, specifically focusing on the workplace and social roles.
- Participated in advocacy campaigns, promoting the importance of civic engagement and the protection of individual rights.
- Improved personal communication and presentation skills through outreach and community interaction.
- Learned about the importance of ethical decision-making and became more aware of personal responsibility in driving social change.
Volunteer
Tkiyet Um Ali
09.2016 - 12.2019
- Volunteered in various programs, including the Food Parcel Packaging Program and the Food Parcel Distribution Program, working across multiple locations in Amman and other governorates.
- Gained hands-on experience in large-scale operations by assisting in the packaging of Tkiyet Um Ali’s monthly food parcels at the warehouse in AlQastal.
- Contributed to the meticulous organization of food items into parcels, ensuring proper quantities were included based on the specific category of each parcel.
- Worked with a team of volunteers to package food parcels that would be distributed to underprivileged families, ensuring each package met the required standards.
- Participated in food distribution programs, assisting in the delivery of parcels to communities across various governorates, ensuring timely and efficient support.
- Developed organizational skills by managing inventory, tracking supplies, and ensuring smooth operations during the packaging and distribution process.
- Gained valuable exposure to community-based initiatives, learning about the logistical challenges involved in coordinating charity efforts and distributing resources to those in need.
- Collaborated with university students in the volunteering program, gaining exposure to teamwork, leadership, and the social responsibility aspect of community service.
Delegate
GLOBE MUN Conferences (2015, 2016, 2017)
10.2015 - 10.2017
- Actively participated in Model United Nations conferences, gaining a detailed understanding of the UN's inner workings, protocols, and decision-making processes.
- Developed strong diplomatic and negotiation skills by representing different countries and working with diverse delegates to draft resolutions.
- Honed leadership abilities through chairing committees and leading collaborative discussions on global challenges.
- Built skills in compromise and conflict resolution by advocating for positions and finding middle ground between opposing viewpoints.
- Contributed to resolutions on topics like sustainable development, human rights, and international peace, fostering cooperation among delegates from different countries.
- Expanded knowledge of global issues such as world hunger, promoting global health, advancing gender equality, and addressing climate change.
- Improved public speaking and debate abilities, regularly addressing large audiences and defending positions in formal sessions.
- Strengthened networking skills by building relationships with peers, mentors, and professionals in international relations.
- Awarded recognition for outstanding performance in multiple conferences, contributing to the overall success of the delegation.
Education
Bachelor of Arts - E-Marketing And Social Media
Princess Sumaya University For Technology
Amman, Jordan09-2025
High School Diploma -
Modern Montessori School
06-2018
Skills
- Customer Service Excellence: Proven ability to deliver exceptional customer service by actively listening, understanding customer needs, and providing timely and effective solutions
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and persuasively to customers
- Active Listening: Skilled in listening attentively to customer concerns, asking the right questions, and ensuring customer satisfaction by addressing their needs
- Problem-Solving: Ability to handle customer complaints and issues, offering solutions in a calm, efficient manner while maintaining a positive relationship
- Empathy and Emotional Intelligence: Capable of understanding customers' emotional states and responding with empathy, making customers feel valued and understood
- CRM Software Proficiency: Familiar with customer relationship management (CRM) tools such as Salesforce, Zendesk, and HubSpot, used for managing customer interactions and improving service efficiency
- Conflict Resolution: Expertise in managing and resolving customer disputes, using diplomacy and tact to de-escalate situations and turn negative experiences into positive ones
- Team Collaboration: Comfortable working in a team-oriented environment, collaborating with colleagues to resolve customer issues and improve service processes
- Data-Driven Insights: Ability to analyze customer feedback and data to identify trends, propose improvements, and enhance overall customer satisfaction
- Multitasking: Skilled in managing multiple customer requests simultaneously while maintaining a high level of service quality
- Time Management: Efficient in prioritizing tasks and managing time effectively to meet deadlines and handle a high volume of customer interactions
- Adaptability: Flexible and open to learning new systems, technologies, and approaches to better meet customer needs in a dynamic environment
Certification
A recent graduate with a strong passion for customer service, eager to launch a career in customer experience. With excellent communication skills, problem-solving abilities, and a genuine desire to assist others, excited to contribute to a customer-first environment. Through experiences, from internships to volunteering, has developed a deep understanding of the importance of meeting customer needs, providing thoughtful solutions, and ensuring a seamless experience. Seeking a customer support role to actively contribute to fostering positive relationships, enhance the customer journey, and continue learning and growing in a team-oriented environment. Motivated to make a meaningful impact and help elevate customer satisfaction at every touchpoint.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative (Part-Time)
University Bookshop
10.2025 - Current
Intern
University Bookshop
06.2025 - 09.2025
Delegate
Montessori MUN
04.2018 - 04.2018
Volunteer Participant
WITNESS Program, Nablus
07.2017 - 08.2017
Volunteer
Tkiyet Um Ali
09.2016 - 12.2019
Delegate
GLOBE MUN Conferences (2015, 2016, 2017)
10.2015 - 10.2017
Bachelor of Arts - E-Marketing And Social Media
Princess Sumaya University For Technology
High School Diploma -
Modern Montessori School