Sona Harutyunyan

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Manage pilots for new offerings, using data-driven methods to validate program
  impact, iterate, and refine for broader rollout.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Develop and implement a comprehensive alumni engagement strategy to maintain and strengthen relationships with program graduates.
• Create and manage alumni events, networking opportunities, and reunions to foster a sense of community and ongoing connection.
• Design and execute communication strategies, including newsletters, social media campaigns, and alumni updates.
• Work strategically with alumni and those in leadership positions within community organizations internationally to help broaden BR and AVC recruitment and outreach, especially virtual recruitment events.
• Develop partnerships with organizations, businesses, and institutions that can offer opportunities and benefits to alumni.

• Oversee the planning, execution, and evaluation of all Birthright Armenia programs in Gyumri.
• Manage daily program activities, including community service projects, cultural tours, and educational workshops.
• Manage program budgets, track expenses, and ensure financial accountability.
• Prepare regular reports on program progress, challenges, and outcomes for internal stakeholders and funders.

• Serve as the main point of contact for beneficiaries, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Provide guidance and support to beneficiaries throughout their involvement with the organization, ensuring a positive and impactful experience.
• Coordinate and facilitate orientation sessions, workshops, and other activities designed to support beneficiaries.

• Provide consecutive and simultaneous interpretation between English and Armenian during opening and closing ceremonies.
• Ensure accurate and clear communication of information, including technical and specialized content related to the Upshift project.

• Plan and coordinate group mentoring sessions, including logistics, scheduling, and venue arrangements.
• Organize group outings, team-building activities, and educational events to enhance mentor-mentee relationships as well as organize workshops on different topics such as leadership, self-esteem, conflict solving, time management etc.
• Regularly assess group dynamics and individual progress, addressing any challenges or concerns in collaboration with mentors.
• Prepare reports summarizing meeting outcomes, progress of mentees, and any challenges faced during group sessions.

• Deliver engaging and interactive English lessons for individuals or small groups, focusing on speaking, reading, writing, and listening skills.
• Prepare brief reports on students’ attendance, progress, and areas for improvement to keep the organization informed of their development.

• Deliver well-structured and dynamic Russian language lessons to students, using a variety of teaching methods and resources.
• Adapt teaching strategies to accommodate different learning styles and proficiency levels.

▪ Provide consecutive interpretation for short-term observers during the Parliamentary Elections.

▪ Assist in the process of elections monitoring.

• Ensure the accuracy, reliability, and completeness of data collected through various statistical processes.
• Collaborate with other departments, government agencies, and external partners to ensure effective project implementation and data integration.

• Provided full Armenian to English, English to Armenian translation services.
• Interpreted conferences, meetings and presentations into Armenian/English.