Sohrab Sarkheyli
Casino Dealer
Yerevan,YEREVAN
Summary
Dynamic and adaptable Casino Dealer with extensive experience at Soft Construct, excelling in guest service and fraud detection. Demonstrated success in enhancing customer satisfaction and maintaining game integrity, leveraging skills in teamwork and critical thinking. Proven track record in dealer training and promoting responsible gambling practices, contributing to a secure and engaging gaming environment.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Casino Dealer
Soft Construct
06.2021 - Current
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Conducted games such as Type, Type and Type by explaining rules, taking bets and delivering payouts.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Exchanged legal currency for gambling chips and coin money.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Monitored players behavior, taking appropriate action against rule violations.
- Inspected table games and equipment to confirm proper function.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Enforced game rules to maintain fair paly and avoid disputes.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Worked with dealer team to run larger games such as craps and baccarat.
- Trained new dealers in rules and operation of different games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Complemented player numbers to reach minimum levels for play of different games.
- Controlled equipment such as roulette wheels to run games.
- Received and documented patrons' wagers prior to beginning games.
- Applied standard or special rules to games based on pre-agreed game rules.
ATM Support
Hekmat Bank
12.2014 - 02.2018
Costumer Service
Parsian Bank
02.2010 - 11.2014
Civil Engineer Assistance
Dezh Boozhan
12.2006 - 11.2009
Civil Engineer Assistance
Niksazan Company
02.2004 - 11.2006
Education
Construction Technology -
Azad University
Bojnourd, Iran 2006
Skills
Perceptiveness
Calculating payouts
Politeness
Gambling knowledge
Speech clarity
Speech recognition
Gaming commission regulations
Fraud detection
Guest service
Table game rules
Wager management
Cash float management
Dealer training
Shuffling machine operation
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Critical Thinking
Data Entry
Interpersonal Communication
Dependable and Responsible
Analytical and Critical Thinking
Training and Development
Timeline
Casino Dealer
Soft Construct
06.2021 - Current
ATM Support
Hekmat Bank
12.2014 - 02.2018
Costumer Service
Parsian Bank
02.2010 - 11.2014
Civil Engineer Assistance
Dezh Boozhan
12.2006 - 11.2009
Civil Engineer Assistance
Niksazan Company
02.2004 - 11.2006
Construction Technology -
Azad University