Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Shrouq Al- Metwalli

Amman

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales and Service Adviser

Bank Al Etihad
Amman
11.2021 - Current
  • Assisted clients with account inquiries and provided tailored solutions.
  • Collaborated with team members to enhance customer service experiences.
  • Resolved customer complaints effectively, ensuring satisfaction and retention.
  • Educated clients on banking products and services to promote informed decisions.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Maintained records of customer transactions.
  • Assisted customers with opening new bank accounts.
  • Provided support for loan applications and processed mortgage paperwork.
  • Built productive relationships with stakeholders to continually develop new business.
  • Assisted customers with online banking setup and troubleshooting issues.

Youth Unit Sales team Leader

Umniah
Amman
08.2019 - 11.2021
  • responsible for activating prepaid and postpaid subscriptions on CRM .
  • responsible for stock taking .
  • Provide Guidance, instruction and direction to team members at any sales related topics.
  • making sure customer satisfaction is reached by making quality calls on monthly basis.
  • Following up with youth unit members.

Public Relations Trainee

Umniah
Amman
05.2019 - 08.2019
  • Corporate social responsibilities for many projects (Tekyt Um ali , Carvan Razan, JHCO Naua platform)
  • writing press release for Umniah's events
  • Managing and updating Umniah's contet on Naua platform .

Youth Unit Team Member

Umniah
Amman
02.2016 - 05.2019
  • Event management for Umniah's booths in different festivals all around Jordan.
  • Presenting Umniah in all its events and campaigns.
  • Responsible for selling and promoting latest Umniah offers and service.

Education

Bacholar Degree - Mass Communication/ Media Studes

University of Petra
Amman - Jordan
06-2019

Skills

  • Microsoft programs excel, Word, Power Point
  • Excellent communication skills
  • Time management
  • Presenting programs
  • News writing
  • Problem solving
  • Sales management
  • Product knowledge
  • Customer relationship management
  • Account management

Certification

  • Successful skills (Injaz Institute) 2009
  • World economic Forum 2019
  • No lost generations tech summit 2019

Languages

Arabic
First Language
English
Advanced (C1)
C1

Affiliations

  • Tkieyt Um Ali (parcels packing and distribution participate in orphans' events).
  • Jordan Hashemite Charity Organization (Food packing for orphans) .

References

References available upon request.

Timeline

Sales and Service Adviser

Bank Al Etihad
11.2021 - Current

Youth Unit Sales team Leader

Umniah
08.2019 - 11.2021

Public Relations Trainee

Umniah
05.2019 - 08.2019

Youth Unit Team Member

Umniah
02.2016 - 05.2019

Bacholar Degree - Mass Communication/ Media Studes

University of Petra

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Shrouq Al- Metwalli