Shahinez BELOUASSA
Amman
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist
Al-Asaad Medical Clinic Center
AMMAN
01.2020 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments efficiently using clinic management software.
- Maintained patient records and ensured confidentiality compliance.
- Coordinated communication between medical staff and patients effectively.
- Processed patient registration forms and verified insurance information accurately.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
International Flight Attendant
Royal Jordanian Airlines
Amman
07.2007 - 12.2025
- Ensured passenger safety by conducting pre-flight safety briefings and demonstrations.
- Provided exceptional customer service by addressing passenger needs and inquiries promptly.
- Coordinated with crew members to maintain efficient cabin operations during flights.
- Managed in-flight meal service by distributing food and beverages to passengers effectively.
- Assisted passengers with boarding and deplaning, ensuring a smooth transition.
- Resolved passenger issues calmly, fostering a positive travel experience for all onboard.
- Monitored cabin conditions throughout the flight, ensuring comfort and compliance with regulations.
- Collaborated with ground staff for timely aircraft preparations and passenger transfers.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Responded promptly to customer inquiries related to airline services, rules, regulations.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Assisted passengers with seating arrangements, baggage stowage, and safety instructions.
- Obtained vital signs and medical histories from patients accurately.
Education
High School Diploma -
Ministry of Education
Amman, JORDAN08-2025
Some College (No Degree) - Tourism And Hospitality
JATS
Amman, JORDANSome College (No Degree) - First Aid Principals
JATS
Amman, JORDANSkills
- Customer service
- Team building
- Safety protocols
- Inventory management
- Conflict resolution
- Emergency response
Accomplishments
Excellence of service and communication
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Completed upgrade professional skills
- Master's course in sales
- Time management and productivity
- Digital marketing skills
- Hairdresser and makeup artistry skills
- Event and project management
Certification
- Enlightened Leader (NLP Neuro-Linguistic Programming Basic Course)
- Access Consciousness therapy (Level 1)
Timeline
Receptionist
Al-Asaad Medical Clinic Center
01.2020 - Current
International Flight Attendant
Royal Jordanian Airlines
07.2007 - 12.2025
High School Diploma -
Ministry of Education
Some College (No Degree) - Tourism And Hospitality
JATS
Some College (No Degree) - First Aid Principals
JATS
Similar Profiles
Maria Geneva AveriaMaria Geneva Averia
Overseas Filipino Worker at Asaad Khalaf Aboud Al Derbas RecruitmentOverseas Filipino Worker at Asaad Khalaf Aboud Al Derbas Recruitment
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
SUSAN GEORGESUSAN GEORGE
Assistant Nurse at Al Wasl Medical ClinicAssistant Nurse at Al Wasl Medical Clinic
Nour QatawiNour Qatawi
Patient Access Officer at Abdali HospitalPatient Access Officer at Abdali Hospital
DALIA AL SHARKAWIDALIA AL SHARKAWI
Senior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSCSenior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSC