Seyadh Al-Bukhari
Merchant Onboarding Senior Specialist
Amman
Summary
Dedicated operations specialist with an extensive body of knowledge in onboarding procedures and managing merchant relationships. Demonstrated ability to improve merchant fulfillment, ensure compliance, and optimize operations. Strong abilities in team leadership and cross-functional collaboration, maximizing productivity and producing outcomes. Attempting to stimulate growth and creativity by utilizing experience in a fast-paced setting.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Merchant Onboarding Senior Specialist
Aram Meem LLC (ToYou Application)
01.2023 - Current
- Overseeing the day-to-day operations of the merchant onboarding process.
- Coordinate with internal teams to gather and verify required information and documentation.
- Ensuring that new merchants are seamlessly integrated into the company's systems while complying with all KYC/KYB regulations.
- Supervising a team of onboarding and activation agents, managing the execution of onboarding activities, and ensuring that all merchant profiles are verified in line with regulatory standards.
- Enhance the merchant onboarding experience by addressing issues and gathering feedback.
- Using Sales Force system and Odoo (CRM and help desk) to create reports to track tasks and to update the database.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
Lead Generation Specialist
Aram Meem LLC (ToYou Application)
01.2018 - Current
- Creating prospect leads with full details using all kinds of social media.
- Searching for the decision maker for the internal data.
- Making inbound and outbound calls to arrange a meeting for a business development manager.
- Calling merchants to grant the quality assurance of our services and reporting any issues to the concerned parties.
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
Sales and Shop Representative
UMNIAH Telecommunication Company
04.2015 - 01.2018
- Customer service, answering and solving customers' problems and concerns.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- All types of telecommunication sales (products and services).
- Responsible for training new joiners.
- Acting Supervisor for 6 months (Cash deposit, cash reports, sales reports, weekly and monthly rotation, and organize the vacations and leaves).
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Secretarial
Al Reef Company (Reefco)
08.2011 - 02.2012
- Arranging meetings between company representatives and customers.
- Ensured smooth transitions during executive absences by managing delegated tasks efficiently and proactively addressing issues that arose during their absence.
- Arranging workshops.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
Education
MBA - Business Administration
University of The People
USA, California 04.2020 - 09.2022
Bachelor - Business Administration
Arab Open University
Jordan, Amman 03.2015 - 02.2019
Diploma - Management Information Systems
Grenada Collage
Jordan, Irbid 01.2007 - 01.2010
Skills
Decision-Making
Analytical Thinking
Brand Awareness
Customer Service-Oriented
Qualifying and prospecting leads
Research and reports generation
Sales tools and techniques
Certification
Ali Thiab course: Sell like a pro course
Languages
Arabic
Native language
English
Upper intermediate
B2
Uzbek
Elementary
A2
German
Beginner
A1
Additional Information
Jordan Paramedic Society: First Aid Certificate
Community service
Timeline
Merchant Onboarding Senior Specialist
Aram Meem LLC (ToYou Application)
01.2023 - Current
MBA - Business Administration
University of The People
04.2020 - 09.2022
Lead Generation Specialist
Aram Meem LLC (ToYou Application)
01.2018 - Current
Sales and Shop Representative
UMNIAH Telecommunication Company
04.2015 - 01.2018
Bachelor - Business Administration
Arab Open University
03.2015 - 02.2019
Secretarial
Al Reef Company (Reefco)
08.2011 - 02.2012
Diploma - Management Information Systems
Grenada Collage
01.2007 - 01.2010
Ali Thiab course: Sell like a pro course
Berlitz Center: English course for customer service and sales
ABE Academy Graphic Design course (Ai, Photoshop)
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