Serzh Manukyan
Summary
Past achievements and potential for making a significant contribution to your organization.
Multi-functional experience and accomplishments in financial analysis, directing operations, and motivating others to achieve success have provided me with a solid background to make an impact.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Inecobank CJSC
Yerevan
10.2023 - Current
- Assisted customers with product installation, troubleshooting, and usage questions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
Logistics Specialist
Orion Transportation
Armavir
05.2021 - 03.2023
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Delivered packages to customers in a timely and efficient manner.
- Answered customer calls promptly and professionally.
- Assisted customers with inquiries and requests in a timely manner.
Education
Masters in HRM -
Yerevan State University
05-2025
Bachelor of Financial Mathematics -
Yerevan State University
05-2024
High School Diploma -
Sasha Galsyan's Hight School
Metsamor05-2020
Skills
- Promotional Marketer
- Customer Relationship Management (CRM)
- Investment Analysis
- Business Development
- Sales Support
- Effective Communication
Languages
Armenian
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
Inecobank CJSC
10.2023 - Current
Logistics Specialist
Orion Transportation
05.2021 - 03.2023
Masters in HRM -
Yerevan State University
Bachelor of Financial Mathematics -
Yerevan State University
High School Diploma -
Sasha Galsyan's Hight School
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