Sergey Hambardzumyan
Yerevan,ER
Summary
Adaptable professional with 5 years of diverse experience in media marketing, customer support, and real estate listing management. Recognized for consistent dedication and positive contributions in every role. Seeking a dynamic opportunity to contribute skills and enthusiasm to a growth-oriented organization.
Overview
5
5
years of professional experience
Work History
Ad Operations Manager
ACN
Yerevan, ER
02.2019 - 08.2020
- Created detailed reports on the effectiveness of campaigns and provided recommendations for improvement.
- Worked closely with developers to design custom solutions for automated ad delivery systems.
- Collaborated with creative teams to develop engaging ad formats that meet client requirements while driving maximum performance.
- Monitored changes in industry standards and best practices related to digital media buying and selling activities.
- Researched competitive intelligence data in order to stay ahead of industry trends.
Customer Support Representative
Hosteeva
Yerevan, ER
09.2020 - 09.2021
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Conducted follow-up calls to ensure customer satisfaction.
- Developed relationships with customers through friendly interactions.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Processed refunds and credits when appropriate.
- Responded promptly to complaints or requests from customers.
- Collaborated with other departments to resolve customer issues quickly.
- Troubleshot technical problems using provided resources or third-party tools.
- Performed quality assurance checks on all customer support tickets handled.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Listing Specialist
Hosteeva
Yerevan, ER
09.2021 - Current
- Created and maintained accurate listings of properties in multiple databases.
- Ensured compliance with all applicable federal, state and local laws governing real estate activities.
- Established relationships with fellow agents, lenders, inspectors and other industry professionals.
- Researched competitive listings in order to gain an edge over rival agents in the area.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Applied Mathematics And Computer Science
Russian-Armenian University
Yerevan2023
High School Diploma -
"Physmath" (Advanced Studies of Physics And Maths)
Yerevan05.2016
Elementary -
"Usum" Private School
Yerevan05.2012
Skills
Leadership/Teamwork
Communication Skills
Problem-Solving Skills
Adaptability/Flexibility
Technical Proficiency
Time Management
Analytical Thinking
Customer Focus
Creativity/Innovation
Interpersonal Skills
Languages
Armenian
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Spanish
Beginner (A1)
A1
Timeline
Listing Specialist
Hosteeva
09.2021 - Current
Customer Support Representative
Hosteeva
09.2020 - 09.2021
Ad Operations Manager
ACN
02.2019 - 08.2020
Applied Mathematics And Computer Science
Russian-Armenian University
High School Diploma -
"Physmath" (Advanced Studies of Physics And Maths)
Elementary -
"Usum" Private School
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