Seif Alsubani
Amman
Summary
Knowledgeable Business Analyst with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Michael And Son Services
02.2025 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Business Analyst
MMIS management consultants
08.2022 - 08.2024
- Maintain open communication channels with stakeholders, providing regular updates on progress and addressing concerns promptly.
- Monitor existing workflows and identify inefficiencies or bottlenecks using data-driven analysis.
- Collaborate with teams to develop detailed process maps and propose actionable recommendations for optimization, on 8 different projects.
- Collaborations by providing data insights and feedback to refine solutions during the development process.
Customer service advisor
Crystel
04.2022 - 08.2022
- Handling customer interactions
- Communication with customers on multiple channels
- Problem solving and resolving issues with customers
Paid Internship in Project Management
1st Arabia for trade shows and conferences
08.2021 - 11.2021
- Support in setting an operational plan for an international exhibition
- Support in the marketing activities for the project
- Developing business opportunities for the project
Paid Internship in Quality Management
AUG. HEINRIGS Druck + Verpackung GmbH
08.2017 - 02.2018
- Quality documentation
- Measurement system analysis
- Data analysis
Education
Bachelor studies - Industrial Engineering
German Jordanian University
06.2020
School Education -
De La Salle College
Skills
- MS PowerPoint
- MS Word
- MS Excel
- Power BI
- MINITAB
- SPSS
Certification
Data Analytics Course, Google, 01/24, Design of data analysis projects, Cleaning and organizing large datasets, Using Advanced Statistical methods for deriving insights., Ensuring data integrity and quality
Personal Information
Nationality: Jordanian
Hobbys
Passionate about Music, Philosophy, and personal development
Timeline
Customer Service Officer
Michael And Son Services
02.2025 - Current
Business Analyst
MMIS management consultants
08.2022 - 08.2024
Customer service advisor
Crystel
04.2022 - 08.2022
Paid Internship in Project Management
1st Arabia for trade shows and conferences
08.2021 - 11.2021
Paid Internship in Quality Management
AUG. HEINRIGS Druck + Verpackung GmbH
08.2017 - 02.2018
School Education -
De La Salle College
Bachelor studies - Industrial Engineering
German Jordanian University
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