Seema Alazar

• Respond to customer phone calls and chat conversations regarding technical inquiries about iOS devices manufactured by a global company, providing prompt and accurate assistance.
• Utilize deep knowledge of iOS operating system and device functionalities to troubleshoot and resolve a wide range of technical issues during phone and chats interactions.
• Effectively communicate complex technical information in a clear and understandable manner, ensuring customers feel supported and informed.
• Collaborate with cross-functional teams to escalate and resolve complex technical problems, ensuring timely resolution and customer satisfaction.
• Maintain detailed records of customer interactions, including issues reported and solutions provided, to ensure accurate tracking and future reference.
• Stay updated with the latest iOS updates, device features, and troubleshooting techniques through continuous learning and training sessions.

• Respond to customer inquiries and complaints on social media platforms (Facebook, Twitter, Instagram) using verified accounts of an online shopping website.
• Provide quick and accurate solutions to customer problems, aiming for high customer satisfaction.
• Practice active Reading to understand customer needs and concerns, showing empathy and patience in issue resolution.
• Collaborate with cross-functional teams (sales, logistics, technical support) for smooth customer experiences and efficient problem-solving.

Ensured accurate data collection through active listening and precise recording of responses.

• Maintained confidentiality while adhering to ethical standards in handling sensitive information.
• Demonstrated strong interpersonal skills to build rapport and encourage participation from interviewees.
• Sent emails and formal letters for event management collaborations, ensuring clarity and professionalism.
• Attended weekly meetings to plan events tailored to diverse age groups, addressing specific preferences.
• Prepared and executed files while maintaining hard and soft copies for center archives.
• Collaborated with team members to coordinate logistics, including venue booking and catering arrangements.
• Provided administrative support by managing schedules, organizing appointments, and maintaining records.

• Conducted numerous interviews with bilingual speakers for Health, Social, and Economic surveys.
• Administered structured interview scripts and survey questionnaires to participants.
• Ensured accurate data collection through active listening and precise recording of responses.
• Maintained confidentiality and adhered to ethical standards in managing sensitive information.
• Demonstrated strong interpersonal skills to build rapport and encourage participant engagement.