Ruzanna Knyazyan
Yerevan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Chief Relationship Manager
Converse Bank
09.2023 - Current
- Facilitated deal negotiations between clients and third parties, ensuring mutually beneficial agreements for all involved.
- Spearheaded initiatives aimed at increasing employee satisfaction levels within the department by implementing flexible work arrangements or other perks that promote engagement.
- Managed high-value client portfolios, ensuring proper risk management and maximizing returns on investments.
Key account Coordinator
Telecom Armenia CJSC
09.2012 - 08.2023
- Working mainly with big and serious companies, having at my response all Banks, State bodies and Embassies in Armenia
- Monitored account performance metrics to proactively address potential issues and ensure client retention.
- Improved my sales experience, conductive sales methodology and value based selling, also my problem solving and communication skills, demonstrated ability to build and maintain client relationships. Provided clients with the products information, made them be informed with every detail they were interested in. I have made myself and had an experience in making various presentations and to present it not only to one person but also to present it to the whole big company including top management. Have the ability to quickly concentrate in a not in advance organized meetings with the largest companies and to succeed by giving a solution to the problems already occurred and leave the meeting with a desirable victory.
Visiting Lecturer
Yerevan State University
01.2011 - 01.2012
- Lectured about good Communicative Skills and Phraseological Units
English teacher
School No.172
03.2011 - 05.2011
- Provided pupils with the linguistic and translation skills to be used in converting from native speaking to the proper English form
Education
Master's degree - English Philology Department, English language and literature
Yerevan State University
05.2013
Bachelor's degree - English Philology Department, English language and literature
Yerevan State University
05.2011
Skills
- Relationship Building
- Account Management
- B to B sales
- Account Servicing
- Goal Setting and Achievement
Coursesandtrainings
- Powerful Public Speaking, Yerevan, Armenia, 02/2012, Present, AUA
- School of Sales, Beeline University, 2012, 2013, Beeline University
Personal Information
- Citizenship: Republic of Armenia
- Date of Birth: 06/29/91
- Driving License: B
- Marital Status: single
Languages
Armenian
Native language
Russian
Advanced
C1
English
Advanced
C1
German
Upper intermediate
B2
Timeline
Chief Relationship Manager
Converse Bank
09.2023 - Current
Key account Coordinator
Telecom Armenia CJSC
09.2012 - 08.2023
English teacher
School No.172
03.2011 - 05.2011
Visiting Lecturer
Yerevan State University
01.2011 - 01.2012
Master's degree - English Philology Department, English language and literature
Yerevan State University
Bachelor's degree - English Philology Department, English language and literature
Yerevan State University
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