Roxan Ancero
Amman
Summary
Dedicated and experienced Assistant and Restaurant Manager with a strong background in the hotel and restaurant industry. Excellent communication skills and a commitment to providing exceptional service. Strong Leadership focus, Customer Service Driven, Operation and Efficiency Focus.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
IL Terrazzo Restaurant
10.2022 - Current
- Managing daily operations of the restaurant, ensuring high standards of food quality and customer service, Guest Focused
- Collaborated with the management team to develop and implement strategies to enhance guest satisfaction
- Trained and supervised team member, fostering a positive work environment and encouraging professional development.
- Managed opening and closing procedures, inventory checks and ensures front and back of house operations to ensure smooth service and adherence to company standards.
- Maintained a strong presence on the floor to monitor service quality and support staff during busy periods.
- Coaching, Guiding, encouraging team members and to motivate them daily
- Conducted weekly and monthly audits to maintain accurate inventory
- Supported budget planning and monitored sales trends to help maximize profitability.
- Ensured accurate use of POS systems and trained employees on proper cash handling procedure
- Ensured compliance with health, safety, and sanitation regulation (HACCP, local regulations, company policies).
- Ensuring team food and beverages knowledge for upselling and wine pairing
- An Italian Restaurant at Marriott Hotel (Amman Jordan)
Restaurant Supervisor
Paros Garden
01.2020 - 09.2022
- Supervise front and back of the house staff during shifts
- Assign daily tasks, create shift schedules, ensure proper staffing
- Oversee daily operations to ensure efficiency and quality service.
- Coordinate communication between the kitchen and service staff to ensure timely order delivery
- A Greek Restaurant at Marriott Hotel (Amman Jordan)
Receptionist and Waitress
Sumosam Restaurant
- Greet and welcome guests in a warm and professional manner
- Maintain a clean and organized reception area
- Strong communication and interpersonal skills
- Customer service orientation and Strong attention to detail
- Professional phone etiquette
- Take accurate food and drink orders and enter them into POS system
- Serve dishes and beverages promptly while ensuring correct presentation
- Maintain cleanliness of tables, dining areas and service stations
- At Ayala Center Cebu
Waitress
Mezza Restaurant
- Provides outstanding customer service by taking order, serving food and beverages, and ensuring guests have an enjoyable dining experience.
- Process payments using cash, card, or other methods
- Handle receipts, change, and billing with accuracy
- Follow supervisor and manager instructions to meet service goals and take initiative without being told
- At Oakridge Banilad Mandaue City
Education
Culinary Arts Graduate -
University of Southern Philippines
High School Graduate -
CRMC (Cebu Roosevelt Memorial Colleges)
Skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to work in a fast-paced environment
- Team leadership
- Staff training
- Guest focused
- Customer service excellence
- Delegation
- Leadership under pressure
- Team motivation
- Performance management
- Guest satisfaction management
- Building customer loyalty
- Repeat business
- Daily restaurant operations oversight
Certification
- HORECA (Hotel, Restaurant and Catering) GOLD MEDALIST 2018 for the Art of Service Competition
- HORECA (Hotel, Restaurant and Catering) Certification for Art of Service Competition
- Certification for TOPPS (Training on Property Program's)
- Certification for Best in Suggestive Selling
- Certification for the Front of the House Associate of the Month
- Food Safety Certification
- Essential Skills Training
References
Ahmad Al Asmar, ahmad.alasmar@marriott.com
Languages
English
Advanced
C1
Timeline
Assistant Restaurant Manager
IL Terrazzo Restaurant
10.2022 - Current
Restaurant Supervisor
Paros Garden
01.2020 - 09.2022
Receptionist and Waitress
Sumosam Restaurant
Waitress
Mezza Restaurant
Culinary Arts Graduate -
University of Southern Philippines
High School Graduate -
CRMC (Cebu Roosevelt Memorial Colleges)