ROBERT ABRAHAMYAN
Yerevan,ER
Summary
Data Analyst with 3+ years of experience in data analysis, dashboard development, and business intelligence. Proven ability to design scalable analytical solutions, automate reporting, and deliver actionable insights that improve operational efficiency and business performance. Strong expertise in SQL, Python, and Power BI with focus on product analytics, customer behavior, and performance monitoring.
Overview
3
3
years of professional experience
Work History
Product Data Analyst
Ameria Bank CJSC
05.2024 - Current
- Designed and developed 10+ interactive reports, enabling better tracking of key product and portfolio KPIs and supporting data-driven decision-making
- Automated reporting workflows, reducing manual reporting effort by 90-95%
- Built end-to-end analytical solutions for performance monitoring, enabling faster decision-making cycles by ~25%
- Translated business requirements into analytical solutions and reporting frameworks
- Conducted customer segmentation analysis, supporting targeted campaigns and improving engagement rates
- Integrated data from multiple sources, improving data consistency and reducing discrepancies
- Improved data validation processes, increasing data accuracy and reliability
- Performed portfolio and risk analysis, contributing to improved tracking of key financial indicators
Data Analyst / Technical Support Specialist
BIVAC Armenia CJSC
10.2022 - 05.2024
- Developed SLA monitoring reports for 1,000+ tickets/month, enhancing adherence by 15-20%
- Analyzed staff performance, reducing resolution time by 18% and SLA breaches by 12%
- Designed process monitoring dashboards, reducing delays by 20%
- Built nationwide payment monitoring frameworks to enhance delay handling by 10-15%
- Conducted churn analysis that led to an 8-10% increase in retention
- Performed data cleaning and validation to ensure high data quality
- Collaborated with cross-functional teams to optimize reporting workflows
Education
MBA -
American University of Armenia
Armenia01-2025
Bachelor's in Management -
Armenian State University of Economics
Armenia01-2016
Skills
Skills
- Data Visualization & Report Development
- SQL & Database Management
- Data Modeling & Reporting Automation
- Product Analytics & Customer Segmentation
- Statistical Analysis
- Data Cleaning & Validation
- Business Insights & Decision Support
Tools
- SQL (MySQL, PostgreSQL, MS SQL Server)
- Python for Data Analysis
- Power BI
- DAX
- Microsoft Excel
Projects
Customer Churn Analysis for Armenian Auto Insurance Market
- Performed end-to-end churn analysis using Python to identify customer migration patterns across insurance providers and evaluate market share dynamics. Delivered actionable insights on churn drivers and competitive positioning, supporting data-driven retention and market strategy decisions.
Customer Segmentation of Retail Customers
- Built customer segmentation models using Python to classify customers based on behavioral and transactional data (e.g., activity, value, engagement). Developed a Power BI dashboard to operationalize customer segments and enable targeted marketing and customer strategy optimization.
Analysis of Premium vs Non-Premium Term Deposit Customers (Liquidity Risk Focus)
- Extracted and transformed large-scale financial data using SQL to analyze fund concentration and customer distribution across segments. Designed a dashboard and analytical report to monitor liquidity risk exposure and support strategic decision-making on deposit portfolio diversification.
Languages
Armenian
Native
Native
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Timeline
Product Data Analyst
Ameria Bank CJSC
05.2024 - Current
Data Analyst / Technical Support Specialist
BIVAC Armenia CJSC
10.2022 - 05.2024
MBA -
American University of Armenia
Bachelor's in Management -
Armenian State University of Economics