Ripsime Albertyan
Yerevan
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales and Service Specialist
MTS Armenia
10.2017 - Current
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Call Center Operator
SAS Groups LLC
11.2016 - 10.2017
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Credit Specialist
JSC «PrivatBank»
04.2013 - 07.2014
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
- Developed effective relationships with customers, which helped improve overall payment processes.
Cashier
SAS Group LLC
10.2012 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Journalism
Russian-Armenian (Slavonic) University
Yerevan, Armenia06.2012
Skills
- Phone Inquiries
- Contact Follow-Up
- GL Reconciliation
- Deposit Verification
- Consultative Sales Approach
- Providing Feedback
- Process Transactions
- Interpretation and Translation Services
Certification
- QA fundamentals, [Armenian Code Academy] - [2 month]
Languages
Armenian
Native language
Russian
Proficient
C2
English
Intermediate
B1
Georgian
Elementary
A2
Timeline
Sales and Service Specialist
MTS Armenia
10.2017 - Current
Call Center Operator
SAS Groups LLC
11.2016 - 10.2017
Credit Specialist
JSC «PrivatBank»
04.2013 - 07.2014
Cashier
SAS Group LLC
10.2012 - 03.2013
Bachelor of Science - Journalism
Russian-Armenian (Slavonic) University
- QA fundamentals, [Armenian Code Academy] - [2 month]
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