Omar Ibrahim

Overseeing and managing logistics operations for exporting tobacco products to international markets, including coordination with customs authorities to ensure smooth and timely clearance.

Supervising the procurement of raw materials required for production, ensuring their availability on time and meeting quality standards.

Managing and renewing trademarks for the company’s branches locally and internationally to ensure legal compliance and strengthen brand identity.

Effectively coordinating between production, supply, and shipping departments to ensure seamless operations and achieve company objectives.

Team Leadership:
Led a team of 10 members, providing guidance, training, and performance management to ensure high-quality service in handling renewals and retention for health and general insurance lines.
Health Insurance Renewal and Retention:
Managed the renewal and retention of corporate group health insurance policies, ensuring continuity of coverage and negotiating terms with insurers to optimize client satisfaction.
General Insurance Portfolio Management:
Administered the renewal and retention process for various general insurance products, including office insurance, third-party liability, workmen’s compensation, contract all-risk, medical malpractice, professional indemnity, and warehouse insurance.
Client Relationship Management:
Fostered strong relationships with corporate clients by providing tailored insurance solutions, addressing their needs, and resolving issues related to policy renewals and claims.
Cross-Departmental Collaboration:
Coordinated with underwriters, claims handlers, and other internal teams to ensure smooth processing of renewals, policy amendments, and claims.
Reporting to General Manager:
Prepared regular performance reports and strategic updates for the General Manager, contributing to decision-making processes and improving departmental efficiency.
Regulatory Compliance: Ensured all insurance policies and procedures adhered to local regulatory requirements and industry best practices, maintaining a high level of compliance.

Client Acquisition and Retention:
Develop and maintain strong relationships with new and existing clients, ensuring their business setup needs are met efficiently.
Consultation on Company Formation:
Provide expert guidance to clients on the legal and administrative processes required for business setup, including choosing the appropriate company structure and jurisdiction.
Cross-Departmental Collaboration:
Coordinate with internal teams such as legal, compliance, and visa services to ensure a smooth process for clients.
Issue Resolution:
Address and resolve any client concerns or obstacles during the setup process, maintaining a high level of customer satisfaction.

Client Relationship Management:
Managed a portfolio of corporate and individual clients, providing tailored health and general insurance solutions to meet their specific needs.
Policy Negotiation and Renewal:
Negotiated policy terms, premiums, and renewals with insurance providers on behalf of clients to secure the best coverage at competitive rates.
Health Insurance Solutions:
Advised clients on group and individual health insurance policies, ensuring comprehensive coverage and compliance with regulatory requirements.
General Insurance Handling:
Administered various types of general insurance policies, including office insurance, third-party liability, workmen's compensation, and contract all-risk insurance.
Claims Assistance:
Facilitated the claims process for clients, providing end-to-end support in documentation, submission, and follow-up with insurers to ensure timely resolution.
Risk Assessment and Policy Recommendation:
Conducted thorough risk assessments for businesses and individuals, recommending appropriate insurance products such as medical malpractice, professional indemnity, and liability coverage.
Compliance and Documentation:
Ensured all client policies adhered to industry regulations and managed accurate record-keeping for audits and reviews.
Team Collaboration:
Worked closely with underwriting teams, claims departments, and insurers to deliver seamless service and maintain high levels of client satisfaction.

Customer Service Support:
Assisted clients with inquiries related to insurance policies, claims processing, and policy renewals.
Claims Management:
Provided guidance to customers on submitting and tracking claims, ensuring smooth and timely processing.
Policy Amendments:
Handled client requests for policy changes, updates, and cancellations, ensuring accuracy and compliance.
Problem Resolution:
Addressed and resolved customer complaints and issues, maintaining a high level of client satisfaction.
Cross-Selling Insurance Products:
Identified client needs and recommended additional insurance products or upgrades to meet their requirements.