Omar Hussein
Amman,NA
Summary
Experienced customer service professional with a deep understanding of the industry. Collaborative team player known for positive and outgoing demeanor, adept at building strong connections with clients. Committed to ensuring customer satisfaction and driving company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented with a genuine passion for fostering relationships, cultivating partnerships, and driving business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Top KPI's achiever.
- Ability to handle over 80 inbound calls daily.
- Top quality scores achiever by adhering to the company's polices and guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate and full information which decreased repeated contacts.
Customer Service Representative
Extensya
11.2020 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ability to handle over 80 inbound calls daily.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Engineering - Civil Engineering
AlBalqaa Applied University-Faculty Of Engineering
High School Diploma -
Al Manar Secondary Schools
Skills
- Excellent problem-solving skills
- Advanced communication skills
- Professional telephone demeanor
- Service standard compliance
- Excellent Microsoft Excel skills
- Excellent mailing skills
- Internet skills
- Time management skills
- Money handling abilities
Certification
- Certified Customer service representative
- Certified CSR training certification from Extensya company
Additional Information
- Personal information:
Name: Omar Fatehi Hussein
Birth date: 31/12/1998
Nationality: Jordanian
Residence: Jordan (with ability to travel)
- Contact details:
Phone number: +962797692313/+962782447752
E-mail: odehomar20@gmail.com
Languages
Arabic
Native language
English
Advanced (C1)
Timeline
Customer Service Representative
Concentrix
08.2023 - Current
Customer Service Representative
Extensya
11.2020 - 08.2023
High School Diploma -
Al Manar Secondary Schools
Bachelor of Engineering - Civil Engineering
AlBalqaa Applied University-Faculty Of Engineering
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