Omar Hussein
Amman
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSR Trainee
Extensya
11.2020 - 12.2021
- Intensive practical training of 160 hours included the development of knowledge in key job systems, such as providing efficient and integrated service, maintaining quality and productivity, negotiation skills, and problem-solving skills.
Customer Service Representative
Extensya
11.2020 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted sales revenue by skillfully promoting diverse renting options.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Concentrix
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Top CSAT, AHT, Idle-time productivity and other KPI's achiever during the last 10 months.
- Top quality scores achiever by adhering to the company's polices and guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate and full information which decreased repeated contacts.
Education
Bachelor of Engineering - Civil Engineering
AlBalqaa Applied University-Faculty Of Engineering
8 2020
High School Diploma -
Al Manar Secondary Schools
7 2016
Skills
- Excellent problem-solving skills
- Active Listening
- Advanced communication skills
- Professional telephone demeanor
- Inbound and Outbound Calling
- Service standard compliance
- International sales support
- Microsoft Office skills
- Excelent mailing skills
- Internet skills
- Time management skills
- Money handling abilities
Certification
- Certified Customer service representative
- Certified CSR training certification from Extensya company
Additional Information
- Personal information:
Name: Omar Fatehi Hussein
Birth date: 31/12/1998
Nationality: Jordanian
Residence: Jordan (with ability to travel)
- Contact details:
Phone number: +962797692313/+962782447752
E-mail: odehomar20@gmail.com
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Concentrix
08.2023 - Current
CSR Trainee
Extensya
11.2020 - 12.2021
Customer Service Representative
Extensya
11.2020 - 08.2023
Bachelor of Engineering - Civil Engineering
AlBalqaa Applied University-Faculty Of Engineering
High School Diploma -
Al Manar Secondary Schools
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