Summary
Overview
Work History
Education
Skills
Programming Languages
Languages
Timeline
Generic
Oday Abdullah

Oday Abdullah

Amman

Summary

ERP Team Leader specializing in system integration and data migration. Demonstrated success in optimizing supply chain processes and providing user training to enhance operational efficiency.

Overview

12
12
years of professional experience

Work History

ERP Team Leader

Loyalty Support Services
03.2025 - Current
  • Executed full implementation of Factory Track Module within INFOR ERP system.
  • Integrated ERP with third-party systems to optimize asset workflow approval.
  • Enhanced Supply Chain Module to meet evolving business requirements.
  • Developed training materials for onboarding and continuous staff development.
  • Streamlined service delivery processes to maximize operational efficiency.
  • Managed and supported ERP modules: Supply Chain, Finance, Procurement.
  • Monitored team performance and provided constructive feedback for improvement.
  • Organized team meetings to address challenges and set objectives.

ERP Specialist

Loyalty Support Services
03.2022 - 03.2025
  • Configured ERP systems to streamline business processes and enhance user experience.
  • Collaborated with departments to gather requirements for system enhancements.
  • Provided training sessions for staff on effective ERP system utilization.
  • Analyzed system performance and identified areas for improvement and optimization.
  • Supported data migration efforts during ERP implementations and upgrades.
  • Developed documentation for system procedures and user guides for reference.
  • Coordinated with IT teams to troubleshoot technical issues within the ERP system.
  • Facilitated regular meetings to review project progress and address stakeholder concerns.
  • Investigated user complaints regarding slow response times from the company's ERP system.
  • Recommended methods for streamlining operational procedures through effective use of an enterprise resource planning software package.
  • Provided technical support for end users in the utilization of ERP applications.
  • Maintained current knowledge of industry trends related to ERP software solutions.
  • Created training materials to ensure successful implementation of new ERP modules.
  • Identified potential risks associated with implementing a new or upgraded version of an enterprise resource planning application.
  • Analyzed customer needs to customize ERP systems accordingly.
  • Assisted with troubleshooting problems associated with data migration into an ERP platform.
  • Updated documentation on all changes made to an organization's existing enterprise resource planning system.
  • Monitored performance levels and identified areas needing improvement in ERP operations.
  • Performed system-wide upgrades of ERP software programs.

ERP Support and Business Solution Specialist

Transmed
05.2016 - 03.2022
  • Supported all ERP modules to enhance operational efficiency.
  • Contributed to the implementation and support of the WMS Infor system.
  • Assisted in deploying and maintaining the Mystore system for van sales and food service.
  • Generated critical reports on WMS and Mystore, including near-expiration dates for items.
  • Validated data integrity between ERP and WMS systems.
  • Administered integration servers for Mystore and WMS systems.

Technical Support Engineer

SmartBuy
11.2013 - 05.2016
  • Maintained email and network security systems to ensure data integrity.
  • Diagnosed technical issues across various devices and operating systems.
  • Managed front office interfaces and data delivery processes.
  • Provided telephone and desktop support to end-users effectively.
  • Forecasted technical improvements to optimize system performance.
  • Developed backup and disaster recovery plans to safeguard critical data.
  • Supported company ERP system (Advantage) and submitted daily management reports.
  • Provided training sessions for new employees on troubleshooting techniques.
  • Documented solutions in knowledge base for future reference and team use.
  • Collaborated with engineering teams to address product feedback and software bugs.

Education

Bachelor - Software Engineering

University of Al-Balqa Applied
Jordan
08.2013

Skills

  • ERP implementation
  • Data migration
  • System integration
  • User training
  • Supply chain management
  • Business analysis
  • Operational efficiency
  • Technical troubleshooting
  • Process optimization
  • Project coordination
  • Team leadership
  • Performance monitoring
  • Effective communication
  • Problem solving
  • Critical thinking
  • Technical support
  • Team Check-ins
  • Complaint resolution

Programming Languages

  • SQL, excellent in executing data validation and data mining.
  • Oracle, excellent in executing data validation and data mining.

Languages

  • Arabic, Mother Tongue
  • English, Very Good

Timeline

ERP Team Leader

Loyalty Support Services
03.2025 - Current

ERP Specialist

Loyalty Support Services
03.2022 - 03.2025

ERP Support and Business Solution Specialist

Transmed
05.2016 - 03.2022

Technical Support Engineer

SmartBuy
11.2013 - 05.2016

Bachelor - Software Engineering

University of Al-Balqa Applied

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Oday Abdullah