Noureddin Naser
Amman
Summary
English Literature graduate with a proven track record in customer service roles, adept at delivering exceptional experiences to clients. Skilled in communication, problem-solving, and conflict resolution. Adept at adapting to diverse situations and maintaining composure in fast-paced environments. Eager to leverage customer service expertise to drive client satisfaction and contribute effectively to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Black & White
Amman
07.2023 - 11.2023
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Processed payments and updated balances and customer totals.
Transcriptionist
Maqsam
Amman
11.2022 - 02.2023
- Transcribed documents and maintained high levels of accuracy.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
Front Desk Agent
Seven Gaming Zone
Amman
10.2015 - 05.2022
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Bachelor of Arts - English Language And Literature
Al-Ahliyya Amman University
Al-Salt 09-2022
Skills
- Call Management
- Computer Proficiency
- Retail Marketing
- Staff Training
- Conflict Resolution
- Scheduling
- Written and Verbal Communication
- Teamwork
Languages
Arabic
First Language
English
Advanced (C1)
C1
Certification
- IELTS 7.5 Band Score
Timeline
Customer Service Officer
Black & White
07.2023 - 11.2023
Transcriptionist
Maqsam
11.2022 - 02.2023
Front Desk Agent
Seven Gaming Zone
10.2015 - 05.2022
Bachelor of Arts - English Language And Literature
Al-Ahliyya Amman University
- IELTS 7.5 Band Score
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