Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nour Safouri

Jordan

Summary

I have consistently excelled in customer service roles, always ranking as the top performer in every company I've worked for. At Concentrix, I was recognized as a CSAT Hero for my outstanding customer satisfaction scores. My strong performance, commitment to customer satisfaction, and ability to meet all required KPIs have earned me top rankings and recognition throughout my career.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Advisor

Concentrix (was named by Webhelp)
Jordan
04.2024 - Current
  • It is an airline for Europe that handles many bookings, disruptions, and changes.
  • Performed root cause analysis on complex problems encountered by customers.
  • Assessed customer satisfaction levels through surveys, interviews, and other methods of feedback gathering.
  • Monitored customer feedback to ensure satisfaction with services provided.

Customer Service Representative

Extensya
Jordan
04.2022 - 04.2024
  • It was a governmental account for an Arab country, handling many IDs, residencies, and citizenship queries.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.

Data Entry

On time delivery
Jordan
01.2018 - 01.2024
  • Completed data entry tasks within specified timeframes.
  • Performed data entry for new accounts and transactions.
  • Performed data entry tasks accurately within specified timeframes.

Trainee

ABC Bank
Jordan
06.2019 - 09.2019
  • Handled online orders efficiently by providing accurate information about products availability and estimated delivery time frames.
  • Assisted with stock replenishment including unloading trucks, stocking shelves, setting up displays.
  • Assisted customers with product selection and answered inquiries regarding product features, pricing and availability.
  • Processed payments by totaling purchases; processing checks, cash and store or other credit cards.
  • Resolved customer complaints in an efficient and timely manner.

Education

Bachelor - Computer Information Systems

Jordan University of Science And Technology
Irbid, AlـRamtha
02-2020

Skills

  • Effective communication
  • Time management
  • Conflict resolution
  • Root cause analysis
  • Team collaboration
  • Satisfaction measurement
  • Call handling
  • Live chat support
  • Email etiquette
  • Complaint handling
  • Self motivation
  • Multitasking capacity

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Customer Service Advisor

Concentrix (was named by Webhelp)
04.2024 - Current

Customer Service Representative

Extensya
04.2022 - 04.2024

Trainee

ABC Bank
06.2019 - 09.2019

Data Entry

On time delivery
01.2018 - 01.2024

Bachelor - Computer Information Systems

Jordan University of Science And Technology

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Nour Safouri