NIDAL MUTAWE
Amman
Summary
Results-driven Food & Beverage leader with over 25 years of experience in luxury hospitality across Jordan and Saudi Arabia. Proven track record in operational management, strategic planning, and team leadership, with strong emphasis on revenue growth, guest satisfaction, and cost control. Adept at pre-opening projects, event execution, and optimizing service delivery through SOPs and performance metrics. Seasoned Director of Food and Beverage with significant experience in strategic planning, menu creation, cost control, and restaurant operations management. Possess strong leadership skills with an emphasis on team-oriented approaches to drive business growth. Demonstrated ability in crafting memorable guest experiences while ensuring adherence to health and safety standards. Instrumental in improving operational efficiency through innovative strategies that boost customer satisfaction and bottom line profitability.
Overview
21
21
years of professional experience
Work History
Director of Food & Beverage
Enviro Facility Management / Tabuk Investment & Tourism
Al Ula
05.2023 - 02.2025
- Directed F&B operations across 8 locations serving 1500+ guests under the Royal Commission for Al Ula.
- Led pre-opening projects and mobilization planning.
- Designed and implemented SOPs across venues to standardize service and improve efficiency.
- Monitored KPIs and P&L reports to control costs and boost profitability.
- Developed marketing strategies that increased visibility and revenue.
- Ensured compliance with health, safety, and food hygiene standards.
Assistant Director, Food & Beverage
Kempinski Hotel
Dead Sea
01.2016 - 01.2022
- Oversaw banquet services, 7 outlets, and in-room dining for high-volume events (900+ guests).
- Introduced operational SOPs, increasing efficiency and staff performance.
- Led marketing initiatives that achieved 8% revenue growth.
- Conducted financial reviews and presented strategic insights for cost control.
- Delivered consistent, high-quality event execution and guest satisfaction.
Outlets Manager
Sheraton Hotel
Amman
01.2014 - 01.2016
- Managed F&B operations, income analysis, and QA initiatives.
- Improved guest satisfaction through service quality enhancement programs.
Outlet Manager
Crowne Plaza Hotel
Dead Sea
01.2012 - 01.2014
- Conducted monthly performance reviews and inventory controls.
- Focused on revenue generation and cost efficiency strategies.
Outlet Manager
Kempinski Hotel
Amman
01.2009 - 01.2012
- Directed daily outlet operations and safety compliance.
- Created and led staff training programs.
- Handled P&L analysis and enforced sanitation and health codes.
Outlet Manager
Holiday Inn
Amman
01.2004 - 01.2009
- Managed a team of 50+ employees.
- Drove revenue growth and guest satisfaction by enforcing brand standards.
- Oversaw supply chain and built strong guest loyalty through excellent service.
Education
Secondary School Certificate -
Na’ur Secondary School
Na’ur, JordanOccupational License -
Amman Vocational & Technical Center
Amman, JordanTrain the Trainer Certificate -
VTC for Hotels & Tourism
Madaba, JordanApproved Examiner -
Pathway to Professionalism
JordanSkills
Hospitality Operations Management
Financial & Business Acumen, Budgeting & P&L Analysis, Cost control (food, beverage, and labor), Menu engineering and pricing strategy
Customer Service & Guest Relations
SOP Development & Implementation
Event Planning & Execution
Team Leadership & Talent Development, Recruitment, onboarding, and training strategy, Coaching, performance management, and succession planning, Fostering employee engagement and reducing turnover
Culinary & Beverage Expertise
Health, Safety & HACCP Compliance
Marketing & Sales Strategy
Brand and Concept Development
Inventory & Supply Chain Management
Technology: Opera
Technology: Micros (Symphony)
Technology: FBM
Technology: MC
Technology: NetSuite
Accomplishments
- Successfully planned and executed Jordan's first Indian wedding (500+ guests over 4 days).
- Surpassed 2019 department revenue targets by $0.6 million.
- Spearheaded implementation of Micros Symphony system at Sheraton Hotel.
References
Available upon request.
Personal Information
Nationality: Jordanian
Timeline
Director of Food & Beverage
Enviro Facility Management / Tabuk Investment & Tourism
05.2023 - 02.2025
Assistant Director, Food & Beverage
Kempinski Hotel
01.2016 - 01.2022
Outlets Manager
Sheraton Hotel
01.2014 - 01.2016
Outlet Manager
Crowne Plaza Hotel
01.2012 - 01.2014
Outlet Manager
Kempinski Hotel
01.2009 - 01.2012
Outlet Manager
Holiday Inn
01.2004 - 01.2009
Secondary School Certificate -
Na’ur Secondary School
Occupational License -
Amman Vocational & Technical Center
Train the Trainer Certificate -
VTC for Hotels & Tourism
Approved Examiner -
Pathway to Professionalism
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