Narine Khachatryan
IT Project Manager & QA Specialist
Summary
Detail-oriented IT Project Manager & QA Specialist with a strong foundation in manual software testing and project management. Experienced in leading IT projects. Skilled in Agile, Scrum, and Waterfall methodologies, with expertise in test planning. Adept at bridging the gap between technical teams and business needs to drive successful software releases.
Overview
7
7
years of professional experience
28
28
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist
Bangits development company
05.2024 - 01.2025
- Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the online casino
- Answer questions about the available bonuses and offers
- Process payment processed: deposits and wining withdrawal of players, as well as give cashback for their loss
- Count cash at the beginning and end of each shift
- Have a positive attitude that helps ensure a great work environment
- Ensure all customers are made to feel welcome at all times and provide friendly service
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Helped players with getting registered in the website
- Checked documents player submitted in the website for passing verification
Junior Software QA Tester
Elastic Systems LLC
01.2022 - 02.2024
- Executed manual test cases to verify software functionality, usability, and performance.
- Identified, reported, and tracked defects using JIRA.
- Conducted regression, functional, and UAT testing to ensure system stability before release.
- Collaborated with developers and business analysts to clarify requirements and improve test coverage.
- Created detailed test reports and documentation, supporting continuous process improvements.
- Assisted in refining test plans, improving test efficiency, and reducing post-release defects.
Project coordinator, administrative officer
Elastic Systems LLC
02.2018 - 05.2024
- Plan and Develop the Project Idea
- Consider each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Listen to customer requests and specifications and made suggestions to appropriately fulfill needs
- Carry out the communication with the clients abroad
- Monitor project progress and set deadlines
- Solve issues that arise during the development phase
- Manage the budget and ensure the client's satisfaction regarding the project performance and results
- Manage digital marketing and administrative part
- Handle paper and HR related work
Education
Bachelor's Degree - Linguistics
Yerevan state university of languages and social sciences after V.Brusov
09.2013 - 07.2017
Associate of Applied Science - The Project Management Course
Udemy
Remote 04.2001 - Current
Skills
Analytical skills
Stress-resistant
Multi-tasking skills
Good communication
Hard-working
Punctual
Kind
undefinedTimeline
Customer Support Specialist
Bangits development company
05.2024 - 01.2025
Junior Software QA Tester
Elastic Systems LLC
01.2022 - 02.2024
Project coordinator, administrative officer
Elastic Systems LLC
02.2018 - 05.2024
Bachelor's Degree - Linguistics
Yerevan state university of languages and social sciences after V.Brusov
09.2013 - 07.2017
Associate of Applied Science - The Project Management Course
Udemy
04.2001 - Current
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