NAREK ARZUMANYAN

Customer Assistance:

• Provide timely and effective customer support through various channels such as phone, email, chat, or online support tickets.
• Address customer inquiries, issues, and concerns professionally and courteously.
• Guide customers through troubleshooting processes and help them resolve software-related problems
• Identify and analyze customer issues to determine the root cause., Educate customers on how to use ServiceTitan's software effectively and efficiently.

Product Knowledge

• Develop a deep understanding of ServiceTitan's products and services., Stay up-to-date on product updates and new features to provide accurate and relevant information to customers

Continuous Improvement:

• Participate in ongoing training and professional development to stay current with industry trends and best practices in customer support. Contribute to the improvement of customer support processes and workflows.

• Developing business strategies ensuring their, Making investing decisions, Building trust relations with key partners, Maintaining a deep knowledge of the business field, Analyzing financial market to make appropriate decisions

• Handling client problems, Training and navigating workers

• Generating long-term value for the organization, Managing clients database, Creating and promoting ad campaigns