NARE HAKOBYAN
TOURISM MANAGER, LOGISTIC AGENT, LECTURER
Yerevan
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Travel Consultant
Itour Travel Agency
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded to the clients' questions, issues, and complaints and found appropriate solutions when needed
- Asked open-ended questions to better ascertain the client needs and determine best travel offerings
- Provided the customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Tour Manager's Assistant
Elitar Travel
Incoming Travel Manager (Intern)
First Travel And Service
Lecturer of Tourism
Yerevan State Humanitarian-Technical Collage
09.2023 - Current
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Conducted individual research projects to actively contribute to institution's research work.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Built strong rapport with students through class discussions and academic advisement.
Logistics Specialist
Arios Group LLC (AGD)
08.2021 - 09.2023
- Coordinated driver dispatch to accomplish daily delivery requirements
- Worked with customers to integrate processes and correct issues
- Searched and booked new freights and offered drivers
- Built long-term customer relationships
- Provided customers with status updates for tracked packages.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Travel Consultant
Blackstone Travel LLC
11.2017 - 04.2023
- Creating individual and group packages around the world
- Work in B2B and B2C environment
- Advising on visa issues, preparing applications to apply for a visa
- Controlling the process of applying to BLS International
- Searching and attracting new clients and partners
- Controlling the process of applying to Embassy of Israel in Tbilisi
- Developing loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Organizing memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
- Providing exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Advising clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Responding to clients' questions, issues, and complaints and finding appropriate solutions when needed
- Informing clients of travel policies and utilized preferred vendors to maximize company profits
- Responding to clients' questions, issues and complaints and implemented appropriate solutions
- Arranging travel accommodations for groups, couples, executives and special needs clients
- Conducted field visits and met corporate customers for business development
- Training new employees
Head of Outgoing Tourism Department
Shelby Tour LLC
02.2016 - 11.2016
- Creating individual and group packages around world
- Online booking of hotels, rail tickets, air tickets
- Maintaining client from moment of arrival until return from tour
- Advising on visa issues, preparing applications to apply for visa.
Outgoing Tour Manager
L&I Tour
05.2014 - 09.2014
- Created individual and group packages around the world
- Online booking of hotels, rail tickets, air tickets
- Maintained a client from the moment of arrival until his return from a tour
- Advised on visa issues, preparing applications to apply for a visa.
Education
Bachelor's - Tourism Management
Armenian State University Of Economics
Yerevan 09.2009 - 05.2013
Skills
Exceptional customer service
Detail oriented
Time Management
Relationship Management
Interpersonal communications
Cultural Awareness
Travel Arrangements
Transportation Management
Driver Scheduling
Decision-Making
Customer Service
Discussion Facilitation
Public Speaking
MS Office proficiency
CRM
Documentation Management
Quality assurance standards
Strong Decision-Making Abilities
Transportation knowledge
Supply Chain Understanding
Geographical awareness
Languages
Armenian
Native language
English
Advanced
C1
Russian
Upper intermediate
B2
Spanish
Beginner
A1
Timeline
Lecturer of Tourism
Yerevan State Humanitarian-Technical Collage
09.2023 - Current
Logistics Specialist
Arios Group LLC (AGD)
08.2021 - 09.2023
Travel Consultant
Blackstone Travel LLC
11.2017 - 04.2023
Head of Outgoing Tourism Department
Shelby Tour LLC
02.2016 - 11.2016
Outgoing Tour Manager
L&I Tour
05.2014 - 09.2014
Bachelor's - Tourism Management
Armenian State University Of Economics
09.2009 - 05.2013
Travel Consultant
Itour Travel Agency
Tour Manager's Assistant
Elitar Travel
Incoming Travel Manager (Intern)
First Travel And Service
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