Nada Al-Atout
Amman
Summary
Sales professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sub-Prime Finance Manager
My Mississauga Chrysler
10.2022 - Current
- Strong knowledge and understanding of automotive sales qualification, pre-approval as well as funding process
- Ability to read, analyze, and fully understand credit reports
- Working knowledge of DealerTrack and automotive CRM system
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
Senior Service Advisor
Mid-Town Honda
11.2019 - 08.2022
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
Service Advisor
Sisley for Honda
03.2017 - 02.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Assistant Manager
Canadian Fine Motors
09.2013 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained compliance with federal guidelines regarding warranties as well as state regulations for vehicle titles, registrations, and inspections.
- Facilitated smooth transaction processes between sales associates, finance managers, service advisors resulting in increased overall efficiency.
- Cross-trained existing employees to maximize team agility and performance.
Client Service Representative
Royal Bank Canada
11.2010 - 08.2013
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
Education
Diploma - International Business
Seneca College
Toronto, OntarioCertification - OMVIC Ontario Motor Vehicle Industry Council
Georgian College
Toronto OntarioProgram - Financial Services Manager
WYE Management
Toronto Ontario Skills
- Customer satisfaction
- Staff training and development
- Attention to detail
- Strong negotiation skills
- Problem-solving
- Computer skills
- Multitasking and organization
- Strong work ethic
- Sales goal achievement
- Critical thinking
Languages
English, Arabic
Native language
Timeline
Sub-Prime Finance Manager
My Mississauga Chrysler
10.2022 - Current
Senior Service Advisor
Mid-Town Honda
11.2019 - 08.2022
Service Advisor
Sisley for Honda
03.2017 - 02.2019
Assistant Manager
Canadian Fine Motors
09.2013 - 10.2016
Client Service Representative
Royal Bank Canada
11.2010 - 08.2013
Diploma - International Business
Seneca College
Certification - OMVIC Ontario Motor Vehicle Industry Council
Georgian College
Program - Financial Services Manager
WYE Management
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