Musa Shahin
Food And Beverage
Amman
Summary
Focused and reliable person bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Rotana Hotel Management Corporation PJSC
Amman
11.2021 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Poured and prepared mixed drinks for over customers daily.
Waiter
Rotana Hotel Management Corporation PJSC
Amman
06.2019 - 11.2021
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Hotel Management Bachelor Degree - Hotel Management
Ammon Applied University College
Jordan 08-2021
Skills
- Wine knowledge
- Wine service
- Accurate money handling
- Upselling techniques
- Bar terminology
- Food and beverage pairings
- Food spoilage prevention
- Cocktail Service
- Bar Operations and Logistics
- Mixology Techniques
- Multitasking and Prioritization
- Bar Menu Planning
Certification
Wine & Spirit Education Trust(Level One In Wine)
Languages
Arabic
Native language
English
Proficient
C2
Spanish
Beginner
A1
Timeline
Bartender
Rotana Hotel Management Corporation PJSC
11.2021 - Current
Wine & Spirit Education Trust(Level One In Wine)
11-2021
Waiter
Rotana Hotel Management Corporation PJSC
06.2019 - 11.2021
Hotel Management Bachelor Degree - Hotel Management
Ammon Applied University College
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