Mohammed Khaled Arabiyat
Amman
Summary
Proven track record in enhancing customer satisfaction and fostering strong relationships, notably at Ila Bank. Skilled in cross-selling and up-selling, with a knack for addressing client needs effectively. Demonstrated ability to improve service outcomes and achieve significant business growth through strategic client engagement and meticulous documentation.
Overview
9
9
years of professional experience
Work History
Customer Sales and Service Officer
Ila Bank
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Buying Ans Selling Cars
Freelance
06.2020 - 10.2023
- Increased client satisfaction by consistently delivering high-quality, compassionate care in a professional manner.
- Collaborated with other healthcare professionals to develop comprehensive wellness plans for clients, improving overall health outcomes.
- Worked collaboratively with medical professionals regarding patient care.
Call Center Representative
Crystal
03.2020 - 09.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Manager
Saj
01.2019 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Business Development Executive
Kick Off
01.2016 - 01.2018
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Education
Bachelor of Science - Management Information Systems
AlBalqaa Applied University
Salt, Jordan06-2018
Skills
Cross-selling and Up-selling
Reporting and documentation
Client needs assessments
Grant writing
Timeline
Customer Sales and Service Officer
Ila Bank
07.2023 - Current
Buying Ans Selling Cars
Freelance
06.2020 - 10.2023
Call Center Representative
Crystal
03.2020 - 09.2020
Manager
Saj
01.2019 - 01.2020
Business Development Executive
Kick Off
01.2016 - 01.2018
Bachelor of Science - Management Information Systems
AlBalqaa Applied University
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