Mohammed Jebril

Cashier

Amman

Summary

Dynamic Cashier Team Lead at Arzaq al Jordan Food Company, recognized for enhancing customer loyalty and satisfaction through effective complaint resolution and active listening. Demonstrated adaptability by covering shifts and training new staff, while maintaining high product knowledge to provide accurate recommendations. Proven ability to manage time efficiently in a fast-paced environment.

Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

years of professional experience

Work History

Cashier Team Lead

Arzaq al Jordan Food Company

10.2019 - Current

Processed both cash and card purchases and returns.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Increased customer loyalty and retention.
Assisted customers by answering questions and fulfilling requests.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Master of Arts - Digital Marketing

Amman Arab University

Amman, Jordan

04.2001 -

Skills

Positive attitude

Cashier training

Adaptability and dependability

Active listening

Time management

Complaint resolution

Call center experience

Information tracking

Report writing

Document management

Coaching and mentoring

Timeline