Mohammed IBrahim

Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.

Coordinate and arrange guest transportation, pick up, drop off and tours.

Support Reception, Check in and check out guests when the desk agents busy.

Support Operator, answering guest calls according to Rotana standards.

Make restaurant reservations.

Ensure that bell desk is manned at all times.

Ensure the lobby's, bell closets and work areas as well as departmental equipment are clean and presentable at all times.

Ensure that smooth and fast baggage handling for all arrival / departure guests.

Maintain close relationship with reception as well as other departments.

Attend all guest calls for Bell stand / Door Services related services.

Delegate bell boys to pick up the baggage's from guest rooms.

Ensure all guest request are logged on to guest request tracker.

Ensure all baggage movements are tagged and recorded.

Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.

Escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipment's.

Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.

Assist guests with their luggage and try to acknowledge them by name.

Assist the security team in scanning all guest luggage's.

Departmental Trainer

Offer assistance to all guests at times.

Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events and attractions.

Ensure maximum guest satisfaction and promote all hotel facilities.

Make the duty schedule for the bell desk team according to work statics.

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

Maintain effective communication with all related departments to ensure smooth service delivery

Maintain an up to date knowledge of the hotel and local services

Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

Deliver morning newspapers to rooms

Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

Ensure concierge desk and store room is clean tidy and well organized

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

Maintain effective communication with all related departments to ensure smooth service delivery

Maintain an up to date knowledge of the hotel and local services

Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

Deliver morning newspapers to rooms

Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

Ensure concierge desk and store room is clean tidy and well organized