MohammadReza Seyfiardi
Yerevan,ER
Summary
Detail-oriented Network Assistant with 3+ years of experience in maintaining and troubleshooting network systems. Seeking to leverage strong technical skills in network configuration, monitoring, and support to enhance the operational efficiency. Committed to providing excellent user support and ensuring optimal network performance.
Overview
5
5
years of professional experience
Work History
Dealer
Soft Construct
Yerevan
04.2023 - 08.2024
- Proficiency in casino games such as blackjack, baccarat, roulette, etc.
- Rules and regulations of the casino and business prestige. Developed and maintained positive relationships with players and team members.
Network operation
HIWEB
Tehran
12.2020 - 12.2022
- Deployed and configured Cisco routers and switches for optimal network performance.
- Performed routine network monitoring and troubleshooting to ensure network availability.
- I managed and maintained network infrastructure for a large organization.
- Reviewing network nodes and fixing problems, checking the relevant tickets, and coordinating with the province's telecommunications to solve the problem, making adjustments for fiber optic lines, controlling, and monitoring network traffic were part of the work of this section.
This segment was responsible for fiber optics, wireless, ADSL, bandwidth allocating to subscribers, and monitoring networks with software such as Zabbix and CRM.
Customer Service Call Center Agent HIWEB
HIWEB
Tehran, Iran
12.2019 - 12.2020
- Answered customer inquiries via telephone and email in a timely manner.
- Provided accurate information regarding products and services to customers.
- Resolved customer complaints and ensured customer satisfaction.
- Performed data entry into internal systems such as CRM software or Excel
spreadsheets.
Network Administrator assistance
Rasane ISP
Tehran
01.2018 - 12.2019
- Performed regular maintenance and upgrades on routers, switches, and firewalls
- Managed and troubleshooted network infrastructure for company
- Checking network nodes and solving possible problems
- Network monitoring
Education
Bachelor's degree, I completed my bachelor's degree in computer and software -
Imam Khomeini International University
Tehran, Iran01.2020
Associate degree, I completed my associate degree in computer science. -
Imam Khomeini International University
Tehran, Iran01.2019
Skills
- HTML
- CSS
- Java script
- Effective Communication
- Network
- CCNA
- ICDL
- Customer care
- Monitoring
- Programming
- Excellent Communication
- Technical Support
- CRM Software
- Call Center Operations
- Training experience
- Problem-solving skills
- Performance monitoring
- Documentation And Reporting
- Positive Attitude
- Troubleshooting and Maintenance
- Help Desk Software
- System monitoring
- Software Installation
- Network protocols
- Virtualization Technologies
- Card shuffling
- Game management
- Game rules knowledge
Languages
- Persian, 100/100
- English, 60/100
- Armenian, 40/100
- Germany, 40/100
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Persian
Native language
English
Upper Intermediate (B2)
B2
Armenian
Elementary (A2)
A2
German
Elementary (A2)
A2
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursPaid time offHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company RetreatsSoftware
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
OneDrive
Google Docs
Google Sheets
HTML/CSS
Network configuration and security
WAN/LAN
Software installation
Tech support
Technical support and troubleshooting
Windows 10
Timeline
Dealer
Soft Construct
04.2023 - 08.2024
Network operation
HIWEB
12.2020 - 12.2022
Customer Service Call Center Agent HIWEB
HIWEB
12.2019 - 12.2020
Network Administrator assistance
Rasane ISP
01.2018 - 12.2019
Bachelor's degree, I completed my bachelor's degree in computer and software -
Imam Khomeini International University
Associate degree, I completed my associate degree in computer science. -
Imam Khomeini International University
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