Mohammad Albarqawi

• Key Qualifications & Responsibilities
• Assisting in Managing Recruitment and Hiring Process

Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.

Assists in establishing and maintains contact with external recruitment sources.

Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.

Assists in monitoring candidate identification and selection process.

Performs quality control on candidate identification/selection.

• Assisting in Administering and Educating Employee Benefits

Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.

Assists with unemployment claim activity reports.

Attends unemployment hearings and ensures property is properly represented, as needed.

• Assisting in Managing Employee Development

Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Ensures employees are cross-trained to support successful daily operations.

Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

Ensures attendance by all new hires and participation of the leadership team in training programs

Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

• Assisting in Maintaining Employee Relations

Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.

Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner

Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.

Partners with Loss Prevention to conduct employee accident investigations, as necessary.

• Key Qualifications & Responsibilities
• Administration Maintain confidentiality and security of employee and property records, files, and information. Answer phone calls and record messages. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).
• Recruitment - Programs and Strategies’ Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
• Communications and Relations Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Assist and support management and the leadership team with handling and resolving Human Resources Issues Inform Human Resources management of issues related to employee relations within the division or property Assist in monitoring/tracking employee relations issues including resolution and follow-up of issues Disseminate information to employees related to employer-employee relations.
• Assist management in screening resumes, conducting interviews and selecting new hires using selection tools and systems and ensure that employees are trained on company core values, job roles, responsibilities, & technical and service aspects of the job & Serve as employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process& Assist management in determining and administering appropriate disciplinary action for employees.
• Working with Others Support all Co-workers and treat them with dignity and respect & handling sensitive issues with employees with tact, respect, diplomacy, and confidentiality, actively listen to and consider the concerns of other employees, responding appropriately and effectively Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Key Qualifications & Responsibilities
• Assist with all internal and external HR related inquiries or requests & maintain both hard and digital copies of employees' records.
• Assist with the recruitment process Identifying candidates, performing reference checks and issuing employment contracts.
• Assist with performance management procedures, schedule meetings, interviews, HR events and maintain agendas Coordinate training sessions and seminars.
• Perform orientations and update records of new staff & produce and submit reports on general HR activity & assist with payroll and ad-hoc HR projects support other assigned functions Keep up-to-date with the latest HR trends and best practices.

• Key Qualifications & Responsibilities
• Prepare paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
• Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.
• Provide a dedicated and effective HR advisory service to employees that covers absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters.
• Be the primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes.
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development.

• Key Qualifications & Responsibilities
• Operate telephone switchboard station in order to answer telephone calls.
• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Dives guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Answer, Record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell-person, Housekeeping). Follow up with guest to ensure their request has been met to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

• Key Qualifications & Responsibilities
• Knowledge of company and legal employment policies, office procedures and customer service standards typically is essential for those working in a human resource department.
• Assistants typically aid with the daily administrative operations of the human resource department and interact with employees.
• Help compile and maintain employee records for a company or organization.
• Maintaining employee records. Presenting benefits packages.
• Interviewing new employees, checking references and organizing background checks & Providing policy training.