Results-driven Business Administration graduate skilled in operations management, strategic planning, and business development. Committed to applying academic insights to enhance organizational performance. Strong analytical and problem-solving capabilities complement a focus on efficiency and collaboration to drive customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Agent, Inbound Sales
hamburg company of resturants
jordan
11.2025 - Current
Resolved customer issues and provided answers to inquiries efficiently.
Enhanced telesales services by applying effective communication and problem-solving skills.
Processed customer orders and addressed complaints via telephone.
Call Center Representative
Americana Group
08.2023 - 01.2025
Resolved customer issues and provided information to inquiries.
Processed customer orders and addressed complaints via telephone.
Enhanced telesales services through effective communication and problem-solving.
Project management professional
PMP Company
04.2024 - 06.2024
Coordinated tasks and resources to facilitate timely project completion.
Developed and maintained project plans to ensure alignment with objectives.
Defined project boundaries and deliverables to guide execution.
Identified project risks and developed mitigation strategies to minimize impact.
Implemented quality checks to ensure project standards were met.
Monitor and Control Project Progress
Ensure Compliance and Documentation
Conducted evaluations to assess project outcomes and lessons learned.
Engaged in ongoing training to enhance professional skills.
Accounting Training Course
Sarh International Consulting & Training
03.2024 - 06.2024
Trained on 'QuickBooks' accounting software: set up chart of accounts and recorded opening journal entries, including various types of entries to ensure accurate financial tracking.
Training on Recording Payroll-Related Journal Entries: Expertise in recording accounting entries related to employee salaries, including the applicable deductions for social security and taxes.
Prepared payroll for employees, deducting social security contributions and remitting payments.
Developed social security cards by gathering employee information and ensuring compliance with regulations.
Trained on preparation and submission of individual and corporate income tax returns to Income and Sales Tax Department, ensuring compliance with tax regulations.
Training on preparing a cash flow statement utilizing Excel.
Instruction on generating a bank reconciliation report using Excel.
Gaining proficiency in identifying different types of bank accounts and various forms of checks.
Education
Bachelor of Business Administration -
AL-ZAYTOONAH UNIVERSITY
01-2024
Bachelor of Business Administration -
UNIVERSITY OF JORDAN
01-2020
High School -
ISLAMIC EDUCATIONAL COLLEGE
Skills
Sales Techniques
Sales Strategy
Customer Engagement
Effective Communication
Time Management
Problem Solving
Certification
Sarh International Consulting & Training, Accounting Training Course, 03/16/24, 06/01/24, Training on the 'QuickBooks' Accounting Software: Familiarization with the process of setting up a chart of accounts and recording an opening journal entry, including various types of journal entries., Instruction on generating a bank reconciliation report using Excel., Training on preparing a cash flow statement utilizing Excel., Gaining proficiency in identifying different types of bank accounts and various forms of checks., Payroll Management Training: Instruction on preparing payroll for employees, including the deduction of social security contributions and remittance of payments., Creation of social security cards for the company., Training on Recording Payroll-Related Journal Entries: Expertise in recording accounting entries related to employee salaries, including the applicable deductions for social security and taxes., Income Tax Forms Preparation and Submission: Training on the preparation of individual and corporate income tax returns and the submission of these forms to the Income and Sales Tax Department.
PMP Company, Project Management Professional, 04/01/24, 06/01/24, Ensure Project Success, Develop and Maintain Project Plans, Scope Management, Risk Identification and Mitigation, Budget and Resource Allocation, Stakeholder Communication and Engagement, Quality Assurance and Control, Leadership and Team Management, Monitor and Control Project Progress, Ensure Compliance and Documentation, Post-Project Evaluation and Closure, Continuous Professional Development
References
Abdullah Abeidat, Call Center Manager/ Americana Group, +962776798240