Milanna Mirzoyan

Company Overview: Fuse HVAC & Electrical, San Francisco, CA (Remote, Contract | PST) $5M+ revenue | 300 employees in all franchises (40 in SF HQ)

Tools: HouseCall Pro, QuickBooks, Zoho, Slack, Google Workspace, Monday.com, Notion, Confluence, Power BI, Google Ads, Facebook Ads, Yelp, Thumbtack, Gusto

Training: America's ultimate contracting success group S-10 Operational Manager Course — Jimmy Hiller

Key Achievements:

• Procurement & Margin Growth: Replaced retail purchases with direct imports from China and dealer contracts with Daikin, Mitsubishi, Quilt, cutting costs and boosting project profitability.
• Data-Driven Operations: Established a full analytics department with Power BI and Zoho, ensuring all decisions are guided by data and market trends instead of assumptions.
• Installer Productivity: Redesigned warehouse and logistics workflows → HVAC installers now spend 95% of their time onsite, increasing project throughput, revenue, and employee earnings.
• Financial Control: Transitioned accounting from Google Sheets to QuickBooks → reduced client payment collection from 14 days to 2 days, while giving CFO full visibility into receivables and payables.
• Culture & Retention: Introduced motivational meetings, OEM training sessions, and vendor partnerships with HR → improved morale and reduced field staff turnover.
• Payroll Optimization: Automated commission-based profit share, trained payroll team and staff → eliminated errors, raised employee satisfaction per surveys.
• Sales Enablement: Developed training videos and approved product line-ups by budget/BTU → simplified onboarding for sales reps and increased closing efficiency
• Process Discipline: Improved communication and Kanban execution → eliminated chaos, empowered teams to work independently, with faster and higher-quality task completion.
• Marketing & Lead Gen: Expanded beyond online channels with direct mail and launched referral programs with clients, brokers, and contractors → significantly boosted organic lead flow

Luxrepair (Startup HVAC Services) | Remote

Tools: Workiz, Slack, Gusto, Connecteam, Google Workspace, Yelp, Networx, Zyra

Key Achievements:

• Lead Generation & Revenue Stability: Launched and managed Google Ads, Yelp, and local campaigns → delivered a consistent lead flow and predictable revenue within budget.
• Process & Communication: Built a structured workflow between technicians, operators, and management → reduced chaos and accelerated job completion.
• Onboarding & Training: Created a knowledge base for technicians and remote staff → shortened onboarding, reduced errors, and improved overall service quality.
• Procurement & Supplier Relations: Streamlined purchasing and reporting, negotiated better terms with vendors → faster deliveries during peak seasons and improved margins.
• Scheduling Optimization: Improved technician dispatching and workload distribution → increased efficiency and daily job throughput.
• Performance Management: Introduced KPI dashboards and quality checklists → provided leadership with clear visibility, reduced repeat service calls, and enhanced accountability.
• Team Growth & Retention: Developed SOPs and structured processes → strengthened employee engagement, reduced turnover, and improved collaboration between local and remote teams.
• Business Development: Supported the founder with scaling initiatives, customer feedback programs, and reputation-building strategies → boosted referrals and organic leads.

At Pepeliaev Group, one of the leading law firms in Russia, I provided comprehensive support to legal departments, working closely with partners, lawyers, and interns on high-level projects for global clients. My role combined administrative precision, client-facing communication, and legal research, giving me a strong foundation in how a large, structured organization operates.

My Key Achievements & Contributions:

• Supported partners and legal teams from "The Legal 500" in daily operations, ensuring smooth communication with global clients.
• Managed administrative processes, including scheduling, documentation, and internal coordination.
• Conducted legal research and case law analysis to support lawyers in client projects.
• Coordinated client meetings, events, and negotiations, maintaining a high standard of professionalism.
• Handled sensitive and confidential information with strict attention to detail and discretion.
• Ensured timely preparation of legal documents and follow-ups with clients.
• Assisted in training and coordination of interns and junior team members, facilitating knowledge transfer.
• Developed strong organizational skills by working in a highly regulated, structured corporate environment.
• Enhanced communication and multitasking abilities, supporting several partners simultaneously.
• Improved team efficiency by optimizing internal workflows between legal and administrative staff.
• Working at Pepeliaev Group gave me deep insight into how a large, precisely organized company operates. I learned how to structure processes, manage communication with global clients, and support multiple stakeholders at once. These skills became invaluable when I transitioned into management roles, allowing me to build clear processes, lead teams, and scale operations effectively.

Company Overview: Created and managed content production for Climate Agency, a Moscow-based HVAC company.

Tools: Figma, Canva, Adobe Illustrator, Photoshop, Lightroom etc

Developed content strategy and growth plans, including social media campaigns, educational materials, and promotional videos. Collaborated closely with technical teams to translate complex HVAC concepts into clear and engaging content for clients. Achieved measurable results by steadily increasing audience engagement and brand visibility through consistent, step-by-step improvements. Gained hands-on experience in the HVAC industry, understanding both technical and market aspects of heating, ventilation, and air conditioning systems.

• Created and managed content production for Climate Agency, a Moscow-based HVAC company.
• Developed content strategy and growth plans, including social media campaigns, educational materials, and promotional videos.
• Collaborated closely with technical teams to translate complex HVAC concepts into clear and engaging content for clients.
• Achieved measurable results by steadily increasing audience engagement and brand visibility through consistent, step-by-step improvements.
• Gained hands-on experience in the HVAC industry, understanding both technical and market aspects of heating, ventilation, and air conditioning systems.
• Moscow-based HVAC company

• Company Overview: Provided legal consultation on Russian compulsory motor insurance (OSAGO). Before COVID-19, consultations were conducted in person; after, transitioned to online sessions. Assisted clients in analyzing pre-trial and court cases, explored options for compensation claims after accidents, and guided them through required documents and next steps.
• Provided legal consultation on Russian compulsory motor insurance (OSAGO).
• Before COVID-19, consultations were conducted in person; after, transitioned to online sessions.
• Assisted clients in analyzing pre-trial and court cases, explored options for compensation claims after accidents, and guided them through required documents and next steps.
• Russian compulsory motor insurance (OSAGO)

• Company Overview: Participated in organizing and ensuring security at events in large venues and stadiums in Moscow, including events such as concerts by Jennifer Lopez, Billie Eilish, and Metallica in Moscow in 2019.
• Participated in organizing and ensuring security at events in large venues and stadiums in Moscow, including events such as concerts by Jennifer Lopez, Billie Eilish, and Metallica in Moscow in 2019.
• Concerts by Jennifer Lopez, Billie Eilish, and Metallica