Meri Sargsyan
Yerevan
Summary
Highly organized and detail-oriented professional with a strong drive to exceed expectations. Skilled in data analysis, strategic planning, and delivering effective solutions to complex challenges. Proficient in manual QA, including UI, functional, and performance testing, with hands-on experience in Agile methodologies such as Scrum and Kanban. Eager to leverage both technical expertise and interpersonal skills to contribute to team success and deliver high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Manual QA
TPD Company - ChessMood Project
Yerevan, Armenia
03.2024 - 08.2025
- Conducted UI, functional, and performance testing to ensure product quality and reliability.
- Created and managed tasks and bug reports using Jira and Zephyr, performing root cause analysis for identified issues.
- Utilized tools like Postman, Swagger, and Apache JMeter for API and performance testing.
- Collaborated with development teams to ensure timely resolution of defects and improve product functionality.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Senior Customer Support Representative
Shipex LLC
Yerevan
12.2018 - 12.2023
- Provided exceptional customer support, resolving issues related to lost packages by coordinating with shipping companies like USPS, UPS, and FedEx.
- Ensured prompt resolution of customer inquiries to prevent dissatisfaction and maintain high service standards.
- Streamlined support processes, improving response times and customer satisfaction metrics.
Shop Manager
Orange LLC
Armavir
08.2010 - 03.2017
- Delivered expert consultations on Orange services and products, enhancing customer understanding and satisfaction.
- Provided exceptional customer support, diagnosing issues and implementing effective solutions to ensure positive experiences.
- Managed all financial operations, ensuring accuracy and compliance with company standards.
- Supervised employee performance, fostering accountability and driving team productivity.
- Supported team growth through mentorship, motivation, and professional development initiatives.
- Streamlined merchandising, warehouse, and documentation processes to optimize operational efficiency.
- Ensured resolution of sales-related issues, meeting sales targets and maintaining high customer satisfaction.
Education
Manual QA
Qwallity
09-2023
Bachelor's Degree - Environmental Engineering Protection
National Polytechnic University of Armenia
Yerevan, Armenia01.2009
Skills
- Technical: Manual Testing, UI Testing, Functional Testing, Performance Testing, Database/SQL, Postman, Swagger, Apache JMeter, Jira, Zephyr, HTML/CSS, Figma, Photoshop, Corel, Illustrator
- Soft: Problem-Solving, Team Collaboration, Time Management, Customer Service, Leadership
- Methodologies: Agile (Scrum, Kanban)
Languages
Armenian (Native), Russian (Fluent), English (Fluent)
Timeline
Manual QA
TPD Company - ChessMood Project
03.2024 - 08.2025
Senior Customer Support Representative
Shipex LLC
12.2018 - 12.2023
Shop Manager
Orange LLC
08.2010 - 03.2017
Manual QA
Qwallity
Bachelor's Degree - Environmental Engineering Protection
National Polytechnic University of Armenia
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