Meri Aleksanyan
Yerevan
Summary
Detail-oriented and proactive specialist with diverse industry experience, driven by a passion for continuous learning. Bring a wealth of expertise in company development, demonstrating a proven ability to establish and maintain excellent communication and relationships with partners and clients. Dedicated to identifying issues and delivering effective solutions. Bilingual, hardworking, and eager to contribute to the success of the next team.
Overview
6
6
years of professional experience
Work History
B2B Sales Representative
DHL Express Armenia
05.2025 - Current
- Developing and maintaining strong relationships with key clients throughout the cooperation.
- Maintaining precise documentation to support operational process.
- Working closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Handling appendix and invoice preparation in line with internal protocols.
- Managing billing procedures for payment services.
- Collaborating with finance and logistics
Customer Service Agent / Export Specialist
DHL Express Armenia
04.2024 - Current
- Taking inbound calls with client inquiries
- Applying to customer's request for export
- Organizing paperwork for customs clearance as required
- Setting the Waybill, Invoice and other supporting documentation for the shipment (via MyDHL+, CSV system, etc.)
- Guiding clients throughout the process
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Monitoring special requirements of commercial partners
- Resolving issues with foreign country customs via DHL GEMA system by requesting and escalating for final resolution
Operations Manager / Logistics Agent
VIP Global Logistics LLC
07.2022 - 04.2024
- Company Overview: (based in the USA)
- Negotiating deals
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Setting up agreements with partner companies
- Booking shipments to be arranged
- Taking care of the entire process
- Following up on the payment
- Solving issues as occured
- (based in the USA)
English Tutor / Teacher
SkyEng - Online English School
08.2020 - 11.2022
- Company Overview: (Based in Cyprus and Russia)
- Preparing lesson plan
- Tracking the process and fixing the progress
- Grading tests
- (Based in Cyprus and Russia)
Front Desk Agent
Golden Palace Hotel
08.2021 - 12.2021
- Managed reservations and assigned rooms
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
Marketing Manager / Project Manager
Computex Digital Marketing Group
07.2019 - 06.2020
- Company Overview: (Based in Netherlands)
- Backoffice management
- Configuration management
- Project management; SMM, web-site tracking, providing productivity
- (Based in Netherlands)
Education
Department of Linguistics -
Russian- Armenian University
05.2024
Certified Spanish Courses -
Centro Hispano
07.2015
High School -
High School 1959
05.2015
Skills
- Microsoft system knowledge
- Decision making
- Strong communication Skills
- Negotiation Skills
- Problem-solving Management
- Organization and Time Management
- Multitasking
- Active listening
- Interdepartmental coordination
Languages
Armenian, Russian
Native language
English
Advanced
C1
Spanish
Intermediate
B1
French
Beginner
A1
Timeline
B2B Sales Representative
DHL Express Armenia
05.2025 - Current
Customer Service Agent / Export Specialist
DHL Express Armenia
04.2024 - Current
Operations Manager / Logistics Agent
VIP Global Logistics LLC
07.2022 - 04.2024
Front Desk Agent
Golden Palace Hotel
08.2021 - 12.2021
English Tutor / Teacher
SkyEng - Online English School
08.2020 - 11.2022
Marketing Manager / Project Manager
Computex Digital Marketing Group
07.2019 - 06.2020
Certified Spanish Courses -
Centro Hispano
High School -
High School 1959
Department of Linguistics -
Russian- Armenian University