Marah Mohammad Nawwaf Shdaifat
Amman
Summary
Highly motivated and results-oriented professional with 2 years of experience in Customer Service. Demonstrated expertise in Quality Assurance. Possesses strong analytical and problem-solving abilities, excellent communication skills, and a keen attention to detail. Adept at managing multiple tasks and projects simultaneously, delivering high-quality results within tight deadlines. Collaborative team player who excels in dynamic and fast-paced environments, with a commitment to continuous learning and professional development. Dedicated to contributing to organizational success and growth.
Overview
3
3
years of professional experience
Work History
Quality Assurance Officer
Extensya
Amman
02.2024 - Current
- Company Overview: Extensya is a leading outsourcing company renowned for providing comprehensive business process outsourcing and customer experience management services to clients worldwide
- Company website: [insert website here]
- I have played a vital role in upholding the company's commitment to excellence
- I ensure adherence to quality standards, collaborate with teams for improvements, and contribute to a customer-centric culture
- My dedication to continuous learning has contributed to the company's success in delivering exceptional outsourcing services
- With a keen eye for detail and a passion for continuous improvement and Through data-driven insights and thorough root cause analysis, I identify areas for enhancement and collaborate closely with cross-functional teams to implement effective corrective and preventive actions
- Extensya is a leading outsourcing company renowned for providing comprehensive business process outsourcing and customer experience management services to clients worldwide
- Company website: [insert website here]
Customer Service Advisor
Extensya
Amman
10.2023 - 01.2024
- Initiating outbound calls or messages to customers for various purposes, such as order updates, follow-ups, surveys, promotions, or appointment reminders
- Engaging with customers in a friendly and professional manner, building rapport and maintaining a positive tone throughout the interaction
- Providing customers with relevant and accurate information about products, services, promotions, or updates, based on their preferences and needs
- Conducting surveys or feedback sessions to gather insights on customer experiences, preferences, and areas for improvement
- Proactively addressing potential problems or concerns that the customer might have, offering solutions and assistance to prevent escalations
- Possessing a strong understanding of the company's offerings to answer customer questions and provide relevant information during outbound calls
- Efficiently managing call schedules and interactions to maximize the number of successful conversations while maintaining quality
- Representing the company's image and values in a professional and respectful manner during all outbound interactions
- Meeting or exceeding set targets for call volume, successful connections, sales, and customer satisfaction
- Staying updated on new products, services, and industry trends to enhance the quality and effectiveness of outbound interactions
Laboratory Technician "Trainee"
Al-Istiklal Hospital
Amman
07.2021 - 10.2021
- Collect samples from various sources, such as patients, experiments, or the environment
- Ensure proper labeling, storage, and transportation of samples to maintain their integrity
- Set up laboratory equipment and instruments for experiments, tests, or analysis
- Perform routine maintenance and calibrations to ensure accuracy and functionality
- Conduct experiments, tests, or analyses following established protocols
- Record and document data accurately, including observations, measurements, and results
- Follow quality control procedures to ensure the reliability and accuracy of test results
- Perform quality control checks, troubleshoot issues, and maintain records
- Analyze data using software tools or manual calculations
- Interpret results and generate reports
- Report any anomalies or unexpected findings
- Adhere to safety protocols, including handling hazardous materials and maintaining a clean and safe laboratory environment
- Comply with all relevant regulations and standards
- Manage and maintain stock levels of laboratory supplies, reagents, chemicals, and consumables
- Place orders for necessary supplies when stocks are low
Education
Bachelor's degree - Medical Analysis
Al-Ahliyya Amman University
09.2020
Skills
- Communication
- Time Management
- Leadership Skills
- Self-motivated, Fast Learner
- Accepting New Challenges and Tasks
- Good customer handling
- High sense of responsibility, organization and perfection
- Software Skills
- Technical Writing
- Technical Analysis
- Audit programs
- Quality Management Systems
- Staff Training
- Data Interpretation
- Quality control tools
- Salesforce
- Google sheets
- Microsoft Dynamics 365
Affiliations
- Horse Riding.
- Anime Passionate.
- Series & Movies Enthusiastic.
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Quality Assurance Officer
Extensya
02.2024 - Current
Customer Service Advisor
Extensya
10.2023 - 01.2024
Laboratory Technician "Trainee"
Al-Istiklal Hospital
07.2021 - 10.2021
Bachelor's degree - Medical Analysis
Al-Ahliyya Amman University
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