Malak Rahahleh
Digital Product Owner
Amman
Summary
Adept at driving product innovation and enhancing user experiences, I leveraged strategic thinking and UI/UX design at Bank of Jordan to significantly boost customer satisfaction. My expertise in Lean Agile methodologies and collaborative stakeholder management has consistently delivered high-quality digital solutions, positioning me as a key contributor to revenue growth and competitive advantage.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Product Owner
Bank of Jordan
01.2024 - Current
- Contributed to increased revenue growth by identifying opportunities for new digital products or enhancements to existing offerings.
- Enhanced team collaboration and communication by facilitating regular sprint planning, review, and retrospective meetings.
- Optimized user experience by conducting thorough research, analysis, and usability testing of digital products.
- Ensured seamless integration of new features with existing systems through meticulous planning, testing, and coordination with technical teams.
- Cultivated productive relationships with stakeholders through clear communication and collaboration, ensuring alignment on project goals and expectations.
- Delivered high-quality digital products on time and within budget by effectively managing project timelines and resources.
- Maintained a focus on end-user needs throughout all stages of the product lifecycle, leading to higher customer satisfaction rates.
- Collaborated with development team on mobile app services and tasks.
Product Manager
Leading Point
08.2023 - 12.2024
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
Senior Business Analyst-Product Owner
Shepherd Technologies
05.2022 - 08.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
Senior Business Analyst
Gate to Pay
01.2021 - 08.2022
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Senior Business Analyst
SeDRA for E-Payment Solutions
01.2019 - 01.2021
- Requirements Gathering: Engage with stakeholders to identify and document business requirements through interviews, workshops, and surveys.
- Analysis and Documentation: Analyze business processes and workflows; create detailed documentation, including business requirements documents (BRDs), functional specifications, and use cases.
- Stakeholder Management: Build and maintain relationships with stakeholders at various levels, ensuring clear communication and alignment on project goals.
- Solution Design: Collaborate with IT and development teams to design and implement solutions that meet business requirements, ensuring feasibility and scalability.
- Project Management Support: Assist in project planning, prioritization, and tracking, providing insights into project timelines and resource allocation.
- Testing and Validation: Develop and execute test plans to ensure solutions meet business requirements and assist in user acceptance testing (UAT).
Business Analyst
ZEIN Information Technology
01.2013 - 01.2018
- Assist in gathering and documenting business requirements from stakeholders.
- Help analyze data to provide insights and support decision-making.
- Contribute to the creation of business documentation, including process maps and reports.
- Support user acceptance testing (UAT) by preparing test cases and validating outcomes.
Education
Bachelor Degree - Sofwear Engneer
Al-blqa'a Applied University
Salt,Jordan 04.2001 -
Skills
Wireframing
Product vision
Strategic Thinking
Design thinking
Lean Agile
Roadmap development
User Acceptance Testing
Product Backlog Management
Data-driven decision-making
Competitor Analysis
Kanban Methodology
Product Lifecycle Management
UI and UX Design
Lean principles
Certification
APM - Certified Safe 6.0 Agile product Manager
Safe 6.0 Agile product Mangment
Achieved the SAFe 6.0 Agile Product Manager certification, demonstrating expertise in applying Agile principles to effectively manage product lifecycles. Proficient in backlog prioritization, stakeholder engagement, and facilitating Program Increment (PI) planning. Committed to driving continuous improvement and delivering high-quality products that align with business objectives.
Timeline
APM - Certified Safe 6.0 Agile product Manager
10-2024
Digital Product Owner
Bank of Jordan
01.2024 - Current
Product Manager
Leading Point
08.2023 - 12.2024
Senior Business Analyst-Product Owner
Shepherd Technologies
05.2022 - 08.2023
Senior Business Analyst
Gate to Pay
01.2021 - 08.2022
Senior Business Analyst
SeDRA for E-Payment Solutions
01.2019 - 01.2021
Business Analyst
ZEIN Information Technology
01.2013 - 01.2018
Bachelor Degree - Sofwear Engneer
Al-blqa'a Applied University
04.2001 -
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