Loai Al-Shannag
Electrical Engineer
Amman
Summary
Electrical Engineer with over 2 years of experience in customer service and technical communication. Strong background in electrical fundamentals, problem-solving, and client handling. Currently enhancing skills in low current and lighting systems to transition back into the engineering field.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Advisor
Concentrix
04.2024 - Current
- Boosted team quality scores by 15% through coaching.
- Supported team productivity by sharing ideas in meetings.
- Cut repeat inquiries by 10% through data analysis.
- Logged customer data to track trends and improve service.
Customer Support Advisor
Tahaluf Al Emarat Technical Solution
09.2023 - 02.2024
- Resolved 50+ call daily with 99.8% accuracy
- Supported quality improvement
- Contributed to 20% faster onboarding for new hires.
Customer Service Representative
Extensya
05.2023 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Trainee Electrical Engineer
IDECO
08.2022 - 01.2023
- Solved 10+ electrical issues using engineering principles.
- Joined 5+ QA reviews to ensure code compliance.
- Managed inventory of 100+ materials per project.
- Completed 20+ hours of training and workshops.
Education
Bachelor of Science - Electrical Power Engineering
Al-Yarmouk University
Irbid, Jordan02-2023
Tawjihi - Science
King Abdullah || School For Excellence
Irbid 04.2001 -
Skills
High Soft & Communication Skills
Highly organized and detail oriented
Microsoft office (exc,ppt and docs)
AutoCAD , MATLAB
Timeline
Customer Support Advisor
Concentrix
04.2024 - Current
Customer Support Advisor
Tahaluf Al Emarat Technical Solution
09.2023 - 02.2024
Customer Service Representative
Extensya
05.2023 - 09.2023
Trainee Electrical Engineer
IDECO
08.2022 - 01.2023
Tawjihi - Science
King Abdullah || School For Excellence
04.2001 -
Bachelor of Science - Electrical Power Engineering
Al-Yarmouk University
Similar Profiles
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
LUCKY VIERNESLUCKY VIERNES
Customer Support Associate at ConcentrixCustomer Support Associate at Concentrix
Inan Özdemir TastanInan Özdemir Tastan
Account Manager /Sales I at ConcentrixAccount Manager /Sales I at Concentrix
Nour QatawiNour Qatawi
Patient Access Officer at Abdali HospitalPatient Access Officer at Abdali Hospital
DALIA AL SHARKAWIDALIA AL SHARKAWI
Senior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSCSenior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSC