Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loai Al-Shannag

Electrical Engineer
Amman

Summary

Electrical Engineer with over 2 years of experience in customer service and technical communication. Strong background in electrical fundamentals, problem-solving, and client handling. Currently enhancing skills in low current and lighting systems to transition back into the engineering field.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Support Advisor

Concentrix
04.2024 - Current
  • Boosted team quality scores by 15% through coaching.
  • Supported team productivity by sharing ideas in meetings.
  • Cut repeat inquiries by 10% through data analysis.
  • Logged customer data to track trends and improve service.

Customer Support Advisor

Tahaluf Al Emarat Technical Solution
09.2023 - 02.2024
  • Resolved 50+ call daily with 99.8% accuracy
  • Supported quality improvement
  • Contributed to 20% faster onboarding for new hires.

Customer Service Representative

Extensya
05.2023 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Trainee Electrical Engineer

IDECO
08.2022 - 01.2023
  • Solved 10+ electrical issues using engineering principles.
  • Joined 5+ QA reviews to ensure code compliance.
  • Managed inventory of 100+ materials per project.
  • Completed 20+ hours of training and workshops.

Education

Bachelor of Science - Electrical Power Engineering

Al-Yarmouk University
Irbid, Jordan
02-2023

Tawjihi - Science

King Abdullah || School For Excellence
Irbid
04.2001 -

Skills

High Soft & Communication Skills

Highly organized and detail oriented

Microsoft office (exc,ppt and docs)

AutoCAD , MATLAB

Timeline

Customer Support Advisor

Concentrix
04.2024 - Current

Customer Support Advisor

Tahaluf Al Emarat Technical Solution
09.2023 - 02.2024

Customer Service Representative

Extensya
05.2023 - 09.2023

Trainee Electrical Engineer

IDECO
08.2022 - 01.2023

Tawjihi - Science

King Abdullah || School For Excellence
04.2001 -

Bachelor of Science - Electrical Power Engineering

Al-Yarmouk University
Loai Al-ShannagElectrical Engineer