Loai Al-Shannag
Electrical Engineer
Amman
Summary
Electrical Engineer with over 2 years of experience in customer service and technical communication. Strong background in electrical fundamentals, problem-solving, and client handling. Currently enhancing skills in low current and lighting systems to transition back into the engineering field.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Advisor
Concentrix
04.2024 - Current
- Boosted team quality scores by 15% through coaching.
- Supported team productivity by sharing ideas in meetings.
- Cut repeat inquiries by 10% through data analysis.
- Logged customer data to track trends and improve service.
Customer Support Advisor
Tahaluf Al Emarat Technical Solution
09.2023 - 02.2024
- Resolved 50+ call daily with 99.8% accuracy
- Supported quality improvement
- Contributed to 20% faster onboarding for new hires.
Customer Service Representative
Extensya
05.2023 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Trainee Electrical Engineer
IDECO
08.2022 - 01.2023
- Solved 10+ electrical issues using engineering principles.
- Joined 5+ QA reviews to ensure code compliance.
- Managed inventory of 100+ materials per project.
- Completed 20+ hours of training and workshops.
Education
Bachelor of Science - Electrical Power Engineering
Al-Yarmouk University
Irbid, Jordan02-2023
Tawjihi - Science
King Abdullah || School For Excellence
Irbid 04.2001 -
Skills
High Soft & Communication Skills
Highly organized and detail oriented
Microsoft office (exc,ppt and docs)
AutoCAD , MATLAB
Timeline
Customer Support Advisor
Concentrix
04.2024 - Current
Customer Support Advisor
Tahaluf Al Emarat Technical Solution
09.2023 - 02.2024
Customer Service Representative
Extensya
05.2023 - 09.2023
Trainee Electrical Engineer
IDECO
08.2022 - 01.2023
Tawjihi - Science
King Abdullah || School For Excellence
04.2001 -
Bachelor of Science - Electrical Power Engineering
Al-Yarmouk University
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